Editorial & Advertiser disclosure

Global Banking & Finance Review® is an online platform offering news, analysis, and opinion on the latest trends, developments, and innovations in the banking and finance industry worldwide. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

Home > Technology > Democratising today’s business software with integrated cloud suites

Democratising today’s business software with integrated cloud suites

Published by linker 5

Posted on December 1, 2020

5 min read

Last updated: January 21, 2026

Illustration of cloud computing transforming business software accessibility - Global Banking & Finance Review — This image visually represents the impact of cloud computing on business software, showcasing how it democratizes access for users. It highlights the shift toward more user-friendly, mobile-centric software solutions discussed in the article.

By Gibu Mathew, VP & GM, APAC, Zoho Corporation

Advances in the cloud have changed the way we interact with the world. From how we pay our bills to how we communicate, to how we navigate the city streets, the cloud’s arrival has proven disruptive to the old ways of doing things.

This is perhaps no more true than in the realm of business software, an industry that has seen seismic shifts in the last two decades, and is now witnessing rapid adoption due to the global crisis in the last six months. Expensive, exceedingly complicated software that once was the purview of the few is now available to the masses, courtesy of the cloud and attendant improvements in technology. These strides have resulted in the democratisation of business software, the changing of an once-scarce resource into something everyone can access and use.

The shift to a more democratic, user-friendly, and affordable breed of business software has come about for a lot of reasons. Here are a few of the biggest ones:

THE CONSUMERISATION OF IT

As software has become more and more important to our day-to-day lives, it has also become friendlier for the end user. Actions that used to require reams of code and loads of technical know-how can now be completed with just a drag and a drop. Business software has followed suit, and increasingly looks, feels, and acts like consumer software. And with intuitive interfaces and familiar features, no specialised skills or training are required to get things up and keep them running.

MAINTAINING PRODUCTIVITY ON-THE-GO

The smartphone has put powerful computing technology in the palm of your hand and lets your business go everywhere you do. Sophisticated yet easy-to-use software is available ubiquitously, meaning that employees are no longer chained to desktop systems. In fact, driving and maintaining information across while you are on-the-go becomes a more seamless process. Software vendors whom are more customer centric, are providing mobile version as another mean of access on top of their services that runs on browser. Through real-time function, employees remain connected, and ground observation made during field work are readily updated through the cloud.

THE TECHNOLOGY BUFFET

Part and parcel of the democratsation of software is the rise in consumer choice. Every day, new solutions are added to app galleries and marketplaces around the web, giving people multiple ways to tackle any business process. These app stores also give businesses the opportunity to see what other companies are doing to tackle similar problems.

There used to be a handful of software vendors that a business could choose from; now there are hundreds. Because there are so many options, customers can choose how they want to manage their processes without having to learn new skills.

Gibu Mathew

Gibu Mathew

THE GREAT EQUALISER

Business software used to require a massive capital expenditure. As a consequence, only large companies with deep pockets could afford the features and capabilities software systems provided. However, the rise of the cloud and mobile technology have put an end to the need for installed, on-premise systems, and the costs (and time) associated with them. You no longer need a room full of servers or high capEx to run your business; a smartphone will do just fine. The result? Small businesses finally have access to the tools the “big boys” have had for years, and can now provide the same world-class experience to their customers.

SOFTWARE THAT YOU CAN PROVISION

As software has gotten easier to use, more people are using software. Decisions about what systems a business would run was left to people with diplomas in computer engineering. But no more. Today’s business software is more user-friendly than ever, meaning that even non-specialists can be as empowered as the pros to make decisions about the systems they’ll employ.

What’s more, advances in data virtualisation enables people to access the information they need without requiring special tools or knowledge. Data can now be retrieved and analysed by non technical individuals without having to know its structure, location, or format; this means a lot more people can have access to the details they need, without needing a bunch of training to get there. You can finally get rid of the IT gatekeepers and take charge of your business.

We believe that software is making the world better, but you still need the right suite. You need software that is easy enough for a tech novice to use, powerful enough for the expert, and priced reasonably enough so as not to impact anyone’s bottomline. Find a business solutions suite that’s “all-in” on cloud computing, includes a large selection of apps that are designed to handle every business process and run on every device. On top of that, it has to be affordable and, in the current times, prioritise data privacy and security. Most importantly, be confident that the provider you choose has business goals aligned to yours and are happy and willing to help you every step of the way.