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Customer experience a priority for buy-side IT spending as sell-side looks to ensure compliance, says Ovum

Published by Gbaf News

Posted on March 27, 2013

3 min read
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Both the buy-side and the sell-side will increase IT spending in 2013 despite continued market instability

Market Conditions Drive IT Budget Increases

London, 19 March 2013. Weak market growth and a raft of impending regulation means the buy-side will increase IT budgets in 2013, says Ovum. Improving the customer experience and reducing dependence on brokers, while remaining compliant, requires further investment in IT, according to the global industry analyst firm. Similarly, the sell-side will increase IT spend with a particular focus on more complex multi-asset strategies to deliver improved returns for an increasingly demanding buy-side.

Buy-side Prioritizes Client Servicing

Buy-side
According to Ovum*, the buy-side will invest heavily in client servicing. With investor returns remaining weak, the buy-side is very aware that investors are becoming less faithful as they seek better returns. Customer experience offers a key opportunity to build investor loyalty and create a competitive advantage.

Transparency and Reporting for Investors

The availability of reports detailing how portfolios are performing will provide a more transparent, frequent, and readily accessible insight into the performance of particular asset managers. Although realtime reporting is still some way off, a move towards intra-day reporting via multiple client devices will enhance the customer experience.

“The buy-side is demonstrating good, old fashioned business sense. With a weak return on cash equities and uncertainty around margins, investors are looking for better returns from alternative asset managers. The buy-side is finding ways to increase returns by reducing the reliance on a single broker and adopting multi-prime strategies, as well as through direct market access (DMA),” comments Rik Turner, senior analyst, financial services technology, Ovum.

“There is no doubt the buy-side is becoming more tech-savvy and looking to lower its dependence on brokers – the continuing fall-out from the Lehman debacle. Of course, with a raft of regulation, including EMIR and MFID II on the horizon, spending on compliance will remain a high priority.”

Sell-side Focused on Compliance and Returns

Sell-side
In order to deliver returns for an ever-demanding buy-side, the sell-side is focusing investment on complex multi-asset strategies in an attempt to compensate for the lack of margin in cash equities. However, Ovum’s research shows that IT spend continues to be dominated by the need to remain compliant.

Optimizing Post-Trade Operations for Advantage

To achieve a competitive advantage in a weak market, the sell-side is increasing investment in the optimisation of post-trade operations. Still playing catch-up with the technologically advanced buy-side, cloud services and microwave connectivity are becoming a realistic option for a number of sell-side functions.

“Despite the market instability, the sell-side is still increasing its IT spend to move forward. With an increased reliance on innovative technology to deliver returns for the buy-side, the sell-side is strategically outsourcing previously on-premise IT solutions to reduce costs and remain competitive,” comments Turner. “Although IT infrastructure investment will grow, the age-old focus on compliance will continue to dominate sell-side IT spend.”

 

 

Key Takeaways

  • Buy‑side asset managers will increase IT spending in 2013 to improve customer experience and reduce reliance on brokers.
  • Intra‑day reporting via multiple client devices is emerging to enhance investor transparency and loyalty.
  • Sell‑side firms will boost IT investment focused on complex multi‑asset strategies, post‑trade optimisation, and compliance.
  • Cloud services and microwave connectivity are gaining traction on the sell‑side as they outsource previously on‑premise solutions to stay competitive.

References

Frequently Asked Questions

Why will the buy‑side increase IT spending in 2013?
To enhance customer experience, deliver intra‑day portfolio reporting via multiple devices, and reduce dependence on brokers while preparing for regulation such as EMIR and MiFID II
What is driving sell‑side IT investment?
The need to deliver complex multi‑asset strategies, optimise post‑trade operations, ensure compliance, and adopt innovations like cloud and microwave connectivity.
How does reporting improve buy‑side customer experience?
More transparent and frequent performance reports, potentially moving to intra‑day access across client devices, help build investor loyalty.
What role do regulatory pressures play in IT spending?
Both buy‑side and sell‑side are prioritising compliance spending due to upcoming regulation like EMIR and MiFID II.

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