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Senior appointment will streamline the growing bank’s organisational and IT processes that underpin its client-focused products.

Rory Hanly has been appointed Group Chief Operating Officer (COO) of the Crown Agents Bank Group, overseeing both Crown Agents Bank (CAB) and its investment management arm,Crown Agents Investment Management (CAIM). The senior appointment will refine the Bank’s core operating processes, systems and procedures.

Rory Hanly
Rory Hanly

Overseeing a team of 50, Hanly will have combined responsibility for operations and IT, ensuring effective collaboration across the Bank, including business development, finance, risk and compliance. He will lead various initiatives to help the bank to fully automate its processes and enhance the customer experience with a new internet banking facility, while also managing customer services and driving wider engagement with the industry. He first joined Crown Agents in 2013 as COO of CAIM.

“Crown Agents Bank is at an exciting stage in its development. We’re really building this bank anew, and I’m looking forward to playing a part and calling on many years of experience to develop a world-class operating platform,” says Hanly. “This means first getting internal management right – setting up a robust operational team, reviewing governance, processes and controls to align them with the Bank’s overall strategy. It also means embracing a technology-driven culture – building a strong IT department, and moving to digitalised, cloud-based infrastructure – providing the most efficient channels to deliver products and services to our customers.”

Between 2007 and 2013, Hanly advised a number of financial institutions on operational structuring and transformation – helping them align operations with the business. One of the original team at European Credit Management Ltd., as Operations Manager he helped build out their operating platform that allowed the firm to grow its assets under management from €100 million to over €20 billion in seven years. Before that, he spent over five years in operations, supporting the emerging markets trading divisions at Merrill Lynch and Bankers Trust. He began his career in finance at Barclays International Private Banking.

Richard Jones, Crown Agent Bank’s CEO, says: “Operations management is a global transaction bank’s core competence. Rory’s considerable track record in leading operational restructuring

to be best in class, and his experience in managing operational risk – combined with his understanding of our specialist fields serving financial institutions and other wholesale counterparts in emerging markets – will continue to be a real asset to both Crown Agents Bank and Crown Agents Investment Management. Rory will help us ensure that we meet the levels of operational excellence and client service that our clients rightly demand.”