Connect with us

Banking

Corporate banking – The bank’s bread and butter got digital!

Published

on

Corporate banking – The bank’s bread and butter got digital!

By Rupa Ramamurthy Vice President for corporate banking for Intelenet Global Services

The banking landscape has undergone a seismic shift in the last two decades, and this shows no signs of stagnating. How we view banking now is very different to what it was, or how it is will be in the coming years. The reality is that many banks have focused their-long term strategies around digitisation in retail banking, at the cost of neglecting the profitable segment of corporate banking.

Corporate clients are the bread and butter for banks, representing 56 percent of total annual global revenue. However, nearly half of corporate banking franchises don’t have a digital strategy.

This is surprising, given the revenue generating potential this segment has for banks, and furthermore, it is one which others are eager to fill.

The total credit gap for SMEs is estimated at US$1.2 trillion which is up for grabs![1]The second Payment Services Directive (PSD2)has democratised the banking landscape – competition for the corporate banking revenue pool is intensifying, with fintechs, digital-first challenger banks and tech giants carving out a market niche in payments, trade finance and financial advice.

SMEs are increasingly trusting fintechs to conduct foreign exchange, provide loans, or simply give advice. According to research, 68 percent of SMEs are willing to look elsewhere for financial services, with more than half tempted to switch banks it they don’t get the services they require.[2]

Similar to any business, growth and survival of SMEs is primarily dependent on access to finance. In today’s world, loyalty of small business customers is fickle and relies heavily on experience with a bank – these customers want fast results to support their growth plan, and will not hesitate to look elsewhere if financial services don’t deliver. As it becomes progressively easier for customers to switch accounts and find other providers, banks need to position themselves as a vital component for company growth.

If I were to put myself in their shoes, the first issue that springs to mind for a small to medium sized enterprise is cash flow. SMEs are balancing daily administration with the day-to-day running of the business and so they require quick and easy access to cash. I have spoken to SMEs who find it challenging to track and forecast their cash flow, as they need specialist knowledge to enable effective management of their finances.

To save these lucrative relationships, banks are adopting game-changing technologies to meet the needs of their clients with both speed and efficiency. Citibank is the first to join the UK’s Open Banking framework to provide an aggregated payments collections service for its business clients. It is tapping the application programming interfaces (APIs) of the country’s nine largest banks to allow easy access to payment data without the need to build applications or interfaces to connect to designate banking portals.

We are seeing a number of banks setting goals to better automate their banking processes, which in turn, will streamline client transactions and reduce process complexity. For example, when it comes to on boarding, there is an added level of complexity which can take traditional institutions weeks to overcome. . But with challenger banks, business owners can set up an account in minutes, simply by using their smart phone.

Digitising the banking experience improves client-business relationship, by enabling better flexibility and faster response times. For one international bank, automation reduced errors by 99.98 percent year on year, and improved efficiency by 15 percent.

Small businesses in the UK are diversifying their sources for lending, foreign exchange and fund control. Similar to consumers, business clients are using multiple providers to alleviate the challenge of working with a single bank, such as payment processes, fund control and merchant services.

Banks need to provide a high level of customer satisfaction to become a one-stop-shop for the financial needs of small business clients’. .The next wave of SME fintech can be characterised as consolidating disparate components of the small business experience. Going forward, banks are increasingly integrating invoicing, reconciliation, cash management and financial accounting. The game is not over, as banks are moving quickly to leverage their established customer base, with the aim of offering SMEs a multichannel banking experience.

In order to keep their heads above water and avoid losing revenue to competitors, established banks need to focus on boosting their digital capabilities. Consequently, this will help to shift the mind-set within SMEs and allow them to recognise that banks have the potential to be a single – and excellent – source for all their financial needs.

[1] https://medium.com/wish-finance/fintech-rewrites-the-rules-for-sme-funding-and-everybody-wins-69d718d44ec9

[2] http://info.bcsg.com/the-view-from-inside-banks-lp

Banking

Mastercard Delivers Greater Transparency in Digital Banking Applications

Published

on

Mastercard Delivers Greater Transparency in Digital Banking Applications 1
  • Mastercard collaborates with merchants and financial institutions to include logos in digital banking applications
  • Research shows that ~25% of disputes could be prevented with more details

As more businesses turn to digital payments, and the number of connected devices grows, one thing is becoming increasingly clear: consumers are demanding more clarity around what they bought and who they bought it from.

Most everyone has experienced the frustration of trying to decipher confusing and brief purchase descriptions when reviewing online statements. This confusion forces cardholders to contact their banks unnecessarily to dispute unrecognized transactions, adding extra steps for consumers and generating an array of costs for merchants and banks.

A new initiative from Mastercard and managed by Ethoca, the company’s collaborative fraud and dispute resolution technology, aims to eliminate this confusion and improve the customer experience. All merchants are encouraged to visit www.logo.ethoca.com and upload their logos for inclusion in online banking and payment apps. The merchant logos will be linked to corresponding transactions, adding clear visual cues to help cardholders quickly identify legitimate purchases. Participating merchants are provided an opportunity to simultaneously extend their brand presence as well as eliminate expensive and time-consuming chargebacks. This program is also available to all financial institutions.

Mastercard Delivers Greater Transparency in Digital Banking Applications 2

A recent Ethoca-commissioned Aite Group study of the US market revealed that 96% of consumers want more details that help them easily recognize purchases, and nearly 25% of all transaction disputes could be avoided by delivering these details – including logos. It’s estimated that global chargeback volume will reach 615 million by 2021, fueled in large part by frustrated consumers turning to the dispute process unintentionally.

“With greater digital dependency, having real-time purchase details is critical for consumers, merchants and card issuers alike,” said Johan Gerber, executive vice president, Cyber and Security Products at Mastercard. “We continue to collaborate with industry partners to bring clarity and simplicity before, during, and after transactions. By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”

This endeavour is part of comprehensive efforts to deliver the most efficient, safe, and simple payment experience from the minute a consumer begins browsing to once they’ve made the purchase. This includes Click to Pay, Mastercard’s one-click checkout experience, to the integration of biometrics to secure both digital and physical transactions, and Ethoca’s full suite of consumer digital experience solutions.

Continue Reading

Banking

AML and the FINCEN files: Do banks have the tools to do enough?

Published

on

AML and the FINCEN files: Do banks have the tools to do enough? 3

By Gudmundur Kristjansson, CEO of Lucinity and former compliance technology officer

Says AML systems are outdated and compliance teams need better controls and oversight

The FinCEN files have shown that it’s time for a change in AML. We must take a completely new approach in order to catch up with the speed of innovation in financial crime.

Despite what you’ll read in news headlines, we can’t lay all of the blame for anti-money laundering failures at the doors of the banks. The majority of compliance teams are doing what they can, and what they are being asked to do.

Historically, AML has, in large part been a box-checking exercise. Banks have weaved through mountains of false alerts, investigated cases, sent SARs, and then got on with business as usual. In some jurisdictions, banks can‘t even interfere with customers under investigation, in fear of jeopardizing cases.

But the sentiment towards banks’ responsibility in AML is changing. They are increasingly looking at AML as a corporate social responsibility issue and even a competitive advantage. Banks are looking to protect their brands from the horrors of an AML scandal, and as such are taking a more proactive approach.

They are also throwing a lot of money at the problem. Deutsche Bank claims to have invested close to $1 billion in improved AML procedures and increased its anti-financial crime teams to over 1,500 people. Most big-brand banks have a similar story to tell.

With reputation on the line, better AML controls can become good business.

So where does the problem lie?

From the thousands of SARs discovered in the FinCEN files, lack of customer oversight is evident. Banks need to establish a method of knowing their customers through their actions across the organization and beyond the organizational walls. By doing so, banks can better understand AML and compliance risk, which gives them the necessary tools to bar customers from doing business or limiting their activity.

While banks are striving to better enforce regulations by pouring money and resources into CDD and transaction monitoring, forming this type of intelligent customer overview might be the real solution. Proper Customer Due Diligence and customer risk monitoring can only be achieved by continuously tracking customer behaviour and transactional networks. With the latest developments in Artificial Intelligence – that is now possible.

But, the reality for compliance teams is they are hindered by outdated technology in their risk assessment and transaction monitoring systems and because of this, banks are fighting a steep, uphill battle against serious organised crime.

In 2019, the Bank of England issued a statement that claimed: “existing (money laundering) risks may be amplified if governance controls do not keep pace with current advancements in technological innovation.”

I know from my time working as a senior compliance technology officer that many traditional AML systems are inefficient, slow and labour intensive, and often lead to inaccurate outcomes. In fact, most of the systems pre-date the iPhone, so they are using last-generation technology and techniques to detect criminal activity.

In short, legacy AML systems are not fit-for-purpose. Legacy vendors built them for the box-checking world of the past, and they are focused on one suspicious transaction at a time – rather than looking at ‘bad actors’ in the financial system, and patterns in their behaviour.

As launderers constantly evolve their techniques to circumvent rule-based or simple statistical detection, the AML systems market has not kept up. There is a dire need for innovation.

Unless systems are updated, banks can continue to file suspicious activity reports (SAR), but if bad actors can conduct their business ‘as usual’ and shuffle money around the globe to hide its malicious origin, the effectiveness of a SAR is significantly diminished.

What’s the solution?

I believe we need to rethink our entire approach to AML. We need to empower compliance departments with better controls and oversight, and move away from outdated, traditionally rule-based systems and towards a modern, AI-enabled, behavioural approach.

While the bad guys have learnt how to evade rule-based systems, they find it extremely difficult to get around AI algorithms that search for anomalies in behaviour. The advancement of AI algorithms, especially in the field of deep learning, provide an opportunity for banks to detect more complex and evasive money laundering networks.

So the answer is to establish continuous automated risk monitoring and implement a workflow system that provides money laundering risk scores for customers.

The latest AI software could kickstart a new age of customer AML risk-based overview. Instead of relying on static and self-reported KYC data, AI systems can analyse behaviour over a period of time and compare it with peer-groups and past actions. It provides compliance teams with a continuous risk-rating of their customers, actor insights and summaries to facilitate efficient and thorough investigations, and an organizational-wide overview.

Recent advancements in AI have not only made the above possible, but also practical. Our latest Human AI models contextualize and explain the appropriate data, making it easier for banks to spot sophisticated crime.

By looking at AML not simply as a box-ticking exercise, but as a competitive advantage that can increase customers’ trust in their financial institutions, banks have a lot to gain. Moving towards behaviour-based AML systems is a move towards making money good.

Continue Reading

Banking

Local authorities and business networks play a key role in small business success, and must be protected during COVID rebuild

Published

on

Local authorities and business networks play a key role in small business success, and must be protected during COVID rebuild 4
  • 23% of UK’s top performing businesses have been supported by local enterprise partnerships and growth hubs
  • Similarly, 30% of Britain’s strongest businesses have obtained external finance in the last 3 years
  • New findings come as part of an independent, holistic study into small business success, commissioned by Allica Bank to support British businesses

A new study, commissioned by business bank, Allica Bank, shows that a high level of engagement and interaction with external institutions and resources, is central to SMEs’ prospects of success.

The study analysed data from over 1,000 companies and ranked their success on a scale that evaluated factors including productivity, growth, consistency and outlook. To measure SMEs’ external engagement, survey respondents were asked whether or not they had engaged with local enterprise partnerships, growth hubs, or external financial advisers, as well as whether they had obtained credit or sought re-financing advice, in the last three years.

The benefit to small businesses in making the most of external resources are clear to see, with a quarter (23%) of the UK’s top performing SMEs – those in the top tenth percentile – actively engaging their local enterprise partnership or growth hub in the last three years. This compares to just 16% of all other small businesses. With such a clear benefit to businesses, these external networks must not only be protected but prioritised by any Government plans to rebuild the economy post-COVID.

Similarly, of the top performing SMEs in the country, 30% have obtained external credit in the past three years, compared to less than a quarter (24%) of all other businesses. This figure drops even further for the weakest performing businesses – those in the ninetieth percentile – where just 12% of businesses have obtained external financial support in recent years.

Chris Weller, Chief Commercial Officer, Allica Bank, said:

“At Allica Bank we understand that no two businesses are the same. We also know that no-one knows a business as well as its owners and managers. But they can’t be expected to be experts on everything.

“In the UK there is a wealth of external advice and support for small businesses and we urge each and every business out there to tap in to the external resources around them. Third-parties, such as business clubs, chambers of commerce, local enterprise partnerships and trade bodies, can be invaluable sources of advice and further resources. And although they have excelled in their given field, business owners may still lack knowledge in many other areas of running and growing a business. Therefore, engaging with third parties can give business owners the kinds of insight – and fresh perspectives – they need to succeed.

“As the economy and the country comes to terms with the impact of the COVID-19 pandemic, it is important these vital SME resources are protected and given the funding they need to continue providing invaluable insight and support to small businesses up and down the country.”

Allica Bank’s SME Guide to Success identified six ‘rules to success’ that were more likely to be displayed by top-performing SMEs compared to their counterparts. The full report contains a wealth of additional data and insight into each of these topics.

As part of its mission to empower small businesses, Allica Bank is making the findings freely available and running a series of free online workshops with relevant partner organisations for businesses to attend.

Continue Reading
Editorial & Advertiser disclosureOur website provides you with information, news, press releases, Opinion and advertorials on various financial products and services. This is not to be considered as financial advice and should be considered only for information purposes. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third party websites, affiliate sales networks, and may link to our advertising partners websites. Though we are tied up with various advertising and affiliate networks, this does not affect our analysis or opinion. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you, or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish sponsored articles or links, you may consider all articles or links hosted on our site as a partner endorsed link.

Call For Entries

Global Banking and Finance Review Awards Nominations 2020
2020 Global Banking & Finance Awards now open. Click Here

Latest Articles

Mastercard Delivers Greater Transparency in Digital Banking Applications 5 Mastercard Delivers Greater Transparency in Digital Banking Applications 6
Banking1 hour ago

Mastercard Delivers Greater Transparency in Digital Banking Applications

Mastercard collaborates with merchants and financial institutions to include logos in digital banking applications Research shows that ~25% of disputes...

Success beyond voice: Contact centres supporting retail shift online 8 Success beyond voice: Contact centres supporting retail shift online 9
Business2 hours ago

Success beyond voice: Contact centres supporting retail shift online

As the nation continues to overcome the challenges presented by COVID-19, customers have shifted their channel preferences, and contact centres have demonstrated...

7 Ways to Grow a Profitable Hospitality Business 10 7 Ways to Grow a Profitable Hospitality Business 11
Business2 hours ago

7 Ways to Grow a Profitable Hospitality Business

Hospitality requires charisma and innovation The hospitality industry is a multibillion-dollar industry with lots of career opportunities in hotels, theme...

AML and the FINCEN files: Do banks have the tools to do enough? 17 AML and the FINCEN files: Do banks have the tools to do enough? 18
Banking3 hours ago

AML and the FINCEN files: Do banks have the tools to do enough?

By Gudmundur Kristjansson, CEO of Lucinity and former compliance technology officer Says AML systems are outdated and compliance teams need better...

Finding and following your website’s ‘North Star Metric’ 19 Finding and following your website’s ‘North Star Metric’ 20
Business3 hours ago

Finding and following your website’s ‘North Star Metric’

By Andy Woods, Design Director of Rouge Media The ‘North Star Metric’ (NSM) is one of many seemingly confusing terms...

Taking control of compliance: how FS institutions can keep up with the ever-changing regulatory landscape 21 Taking control of compliance: how FS institutions can keep up with the ever-changing regulatory landscape 22
Top Stories3 hours ago

Taking control of compliance: how FS institutions can keep up with the ever-changing regulatory landscape

By Charles Southwood, Regional VP – Northern Europe and MEA at Denodo The wide-spread digital transformation that has swept the financial...

Risk assessment: How to plan and execute a security audit as a small business 23 Risk assessment: How to plan and execute a security audit as a small business 24
Business4 hours ago

Risk assessment: How to plan and execute a security audit as a small business

By Izzy Schulman, Director at Keys 4 U Despite the current global coronavirus pandemic and the uncertainty it has placed...

Buying enterprise professional services: Five considerations for business leaders in turbulent times 25 Buying enterprise professional services: Five considerations for business leaders in turbulent times 26
Business5 hours ago

Buying enterprise professional services: Five considerations for business leaders in turbulent times

By James Sandoval, Founder and CEO,  MeasureMatch  The platformization of professional services provides businesses with direct, seamless access to the skills...

Wireless Connectivity Lights the Path to Bank Branch Innovation 27 Wireless Connectivity Lights the Path to Bank Branch Innovation 28
Technology5 hours ago

Wireless Connectivity Lights the Path to Bank Branch Innovation

By Graham Brooks, Strategic Account Director, Cradlepoint EMEA As consumers cautiously return to the UK high street in the past...

Financial Regulations: How do they impact your cloud strategy? 29 Financial Regulations: How do they impact your cloud strategy? 30
Technology5 hours ago

Financial Regulations: How do they impact your cloud strategy?

By Michael Chalmers, MD EMEA at Contino How exactly do financial regulations affect your cloud strategy? It’s a question many of...

Newsletters with Secrets & Analysis. Subscribe Now