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CCPA – Getting it Right

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CCPA – Getting it Right 1

By Martin Canwell, Senior Solutions Consultant, Aptean, looks at the steps businesses can take to ensure CCPA compliance

While the central purpose of the California Consumer Privacy Act (CCPA) is to give Californians more control over their personal information, the only way this will become a reality is if businesses are able to get to grips with the legislation, putting in place the right processes and procedures to guarantee the fundamental rights enshrined in the act. As with all new legislation, there’s a great deal of information for businesses to take on board, but, get it right from the outset, and CCPA compliance, something that since July 1st is enforceable by California’s Attorney General, will soon become just another everyday business process, albeit one that presents a real opportunity to boost customer trust.

As defined by the CCPA, alongside the need for businesses to publicize how consumers’ personal information is used, organizations need to enable consumers to exercise three specific rights: the Right to Know, the Right to Delete and the Right to Opt Out. For many, capturing and fulfilling these requests is a daunting prospect and it’s not unusual for firms who are facing new regulations to put up barriers to try and prevent an influx of cases that could swamp their teams, a strategy that can do more harm than good in the long term. In reality, with the right systems in place, it can actually entail little effort and cost to meet these new obligations while still providing optimum levels of customer service.

Customer power

Take the Right to Opt Out, for example. Embedded links on websites can link straight back into a organization’s back office system, enabling customers to populate their own fields, checking their own opt-out boxes which ensures their information won’t be used by the business. Not only does this prevent potentially multiple interactions with the business’s front-line teams, but it puts the power directly into the hands of the customer, speeding up the entire opt-out process and mitigating against any errors that inevitably occur when more people and touchpoints are involved in a process. This seamless integration of front and back end systems streamlines workflows for the business while ensuring compliance with the California Consumer Privacy Act regulations.

Added intelligence

When it comes to the Right to Delete and Right to Know, such requests can come into the business via multiple channels, and won’t always be readily identifiable as CCPA-specific requests. This is where flexible, agile and intelligent systems come into play. Systems that are able to handle multiple communication channels and help identify CCPA requests, guaranteeing alignment and consistency regarding how such requests are managed, logged and processed, regardless of how they arrive with the business.

Martin Canwell

Martin Canwell

Similarly, each request has underlying management process expectations, but the right system can identify the specific workflows to be followed to ensure the correct fulfilment of the request, assisting the end-user and speeding up the entire complaints management process. This can be something as straightforward as making sure the correct communications templates are made available, or diarizing reminders and follow-up tasks to ensure compliance within the mandated timescales.

Adaptable solutions

That’s not to say that businesses need to invest in new systems solely to deal with the California Consumer Privacy Act regulations. Flexible case management systems can be adapted to facilitate the requirements that the CCPA outlines, with the ability to add new case types and associated workflows, as well as governance and timeline requirements, making them the ideal tool to manage CCPA requests. And, they offer the search and report capabilities that are so important when it comes to evidencing compliance, providing a vital audit trail to demonstrate watertight CCPA compliance if and when required.

While a major change for businesses, the CCPA need not be a major headache for your organization. With the right tools and processes in place, robust compliance can be achieved while fulfilling your obligations to consumers. Regarded by many as the tip of the iceberg when it comes to data protection legislation in the USA, the CCPA marks the starting point of a potentially long journey. By implementing scalable, flexible systems now, your business will be well placed for what comes next, stealing a march on the competition and ensuring excellent customer service in the process.

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EU sets itself jobs, training and equality targets for 2030

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EU sets itself jobs, training and equality targets for 2030 2

By Jan Strupczewski

BRUSSELS (Reuters) – The European Commission on Thursday announced goals for the 27-nation bloc to reduce poverty, inequality and boost training and jobs by 2030 as part of a post-pandemic economic overhaul financed by jointly borrowed funds.

The EU executive arm said the European Union should boost employment to 78% in 2030 from 73% in 2019, halve the gap between the number of employed women and men and cut the number of young people neither working nor studying to 9% from 12.6%

“With unemployment and inequalities expected to increase as a fallout of the pandemic, focusing our policy efforts on quality job creation, up- and reskilling and reducing poverty and exclusion is therefore essential to channel our resources where they are most needed,” the commission said.

The goals, which will have to be endorsed by EU leaders, also include an increase in the number of adults getting training every year to adapt to the EU’s transition to a greener and more digitalised economy to 60% from 40% now.

Finally, over the next 10 years, the EU should reduce the number of people at risk of poverty or social exclusion by 15 million from 91 million in 2019.

“These three 2030 headline targets are deemed ambitious and realistic at the same time,” the commission said.

The goals are part of the EU’s set of 20 social rights, agreed on in 2017, to make the EU more appealing to voters and counter eurosceptic sentiment across the bloc.

They say everybody has the right to quality education throughout their lives and that men and women must have equal opportunities in all areas and be paid the same for work of equal value.

The unemployed have the right to “personalised, continuous and consistent support”, while workers have the right “to fair wages that provide for a decent standard of living”.

(Reporting by Jan Strupczewski; Editing by Nick Macfie)

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UK aero-engineer Meggitt eyes return to growth after pandemic slump

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UK aero-engineer Meggitt eyes return to growth after pandemic slump 3

LONDON (Reuters) – British engineer Meggitt said that it could return to profit growth in 2021 provided there are no further lockdowns, despite a weakening in the struggling aviation market at the end of 2020 and early this year.

Pandemic restrictions halted much flying globally last year and forced plane makers Boeing and Airbus to cut production rates, dragging down suppliers like Meggitt, which makes and services parts for such aircraft.

Meggitt’s underlying operating profit plunged by 53% to 191 million pounds ($267 million) in 2020, it said on Thursday, despite continued growth in its defence business which makes parts for military jets and accounts for about 45% of the business.

Meggitt, however, said it expected air traffic to recover in the second half of the year which would help it return to profit growth over the year, although its guidance for flat revenue disappointed analysts who had expected growth of 6%.

Meggitt’s Chief Executive Tony Wood said in November that he had expected flying to start to recover by Easter, but new variants have led to more restrictions and delayed the recovery.

“It has gone back a couple of months… it’s now very much in the summer,” Wood said of the recovery in an interview on Thursday.

Further in the future, Meggitt is positioning itself for the move to lower emissions flying, and its sensors and electric motors will be used on electric urban air mobility platforms, such as flying taxis, and in hybrid aeroplanes being developed.

But Meggitt said new tax breaks announced in Britain’s annual budget on Wednesday aimed at encouraging investment would not change its plans.

“Yes, it will be a benefit. Are we looking at any acceleration as a result specifically of that? Not really,” Woods said.

Shares in Meggitt were down 1% to 427 pence at 0943 GMT. The stock has risen by 50% since news of a COVID-19 vaccine last November, but is still down 23% on where it was pre-pandemic.

($1 = 0.7165 pounds)

(Reporting by Sarah Young; Editing by Alistair Smout and Susan Fenton)

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UK’s Sunak will struggle with plan for tax hikes and spending cuts – IFS

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UK's Sunak will struggle with plan for tax hikes and spending cuts - IFS 4

LONDON (Reuters) – British finance minister Rishi Sunak will probably have to offer concessions to businesses if he wants to be able to implement a big hike in corporation tax that is at the centre of his new budget plan, a leading think tank said on Thursday.

The Institute for Fiscal Studies also said it was very unlikely that Sunak would be able to deliver the 17 billion pounds annual spending cuts included in his plan.

IFS director Paul Johnson said if the plan was implemented as announced on Wednesday, Sunak would meet one definition of a balanced budget – borrowing only to invest – by 2025-26.

“The sad truth is that that would be a balance built on the highest sustained tax burden in UK history and yet further cuts in unprotected public service spending,” Johnson said.

“That is perhaps one measure of the difficulties presented by more than a decade of paltry growth followed by the deepest recession in history.”

(Writing by William Schomberg, editing by David Milliken)

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