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Washington Gas Named 2018 Customer Champion in Study of Top Utilities

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Washington Gas, a WGL Holdings, Inc. company, has been named as a 2018 Customer Champion utility company, according to a recent Cogent Reports study by Market Strategies International-Morpace. This is the second consecutive year that Washington Gas has achieved this recognition. The results, which recognized the top 33 utilities throughout the country that accomplished the industrys strongest customer engagement through customer service, brand and product experiences, can be found in a published report called Utility Trusted Brand & Customer Engagement„¢: Residential.

The study ranks utilities that exhibit exceptional performance in Brand Trust, Service Satisfaction and Product Experience. These three factors make up the Engaged Customer Relationship (ECR) index, which provides a holistic measurement of the entire utility customer experience. This years Customer Champions rate an average of 41 points higher than industry peers. Washington Gas earned a score of 739, third highest among natural gas utilities in the East Region. With more than 1.1 million customers in Washington D.C., Maryland and Virginia, Washington Gas has provided safe, affordable and reliable natural gas for 170 years.

Washington Gas is honored to be recognized in our industry as a champion of customers for the second consecutive year in this study, and we are pleased to again earn a high ranking for delivering exceptional customer experience for the communities in the D.C. region that it is our privilege to serve, said Adrian Chapman, President and Chief Executive Officer for WGL Holdings, Inc. and Washington Gas. We applaud the commitment and hard work of our employees and leadership each and every day, and we will continue to operate with safety and customer experience as top priorities for our customers.

Now in its fifth year of the study, Market Strategies-Morpace conducts surveys among more than 50,000 residential electric, natural gas and combination utility customers of the 132 largest utilities in the U.S. (based on residential customer counts). The 2018 Customer Champions, selected from a benchmark set of 132 electric, natural gas, and combination utilities, were based on a customer management metric that measures the entire customer experience spanning brand trust, product experience, and service satisfaction performance ratings compiled from each company.

About WGL and Washington Gas

The WGL family of companiesWashington Gas, WGL Energy, WGL Midstream and Hampshire Gasare now indirect, wholly-owned subsidiaries of AltaGas Ltd [TSX:ALA]. WGL is headquartered in Washington, D.C., and is a leading source for clean, efficient and diverse energy solutions. With activities and assets across the U.S., WGL provides options for natural gas, electricity, green power and energy services, including generation, storage, transportation, distribution, supply and efficiency. Our calling as a company is to make energy surprisingly easy for our employees, our community and all our customers. Whether you are a homeowner or renter, small business or multinational corporation, state and local or federal agency, WGL is here to provide Energy Answers. Ask Us. For more information, visit us at wgl.com and @wglanswers.

WGLs regulated natural gas utility, Washington Gas, provides safe, reliable natural gas service to more than 1.1 million customers in the District of Columbia, Maryland and Virginia. The company has been providing energy to residential, commercial and industrial customers for 170 years. Visit us at www.washingtongas.com and follow us on Twitter @washingtongas.

News Media:
Bernie Tylor
202-624-6778
[email protected]

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DHL sends healthcare supplies for World Health Organization to the Pacific Islands

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  • Tourism-dependent islands badly impacted by more than 90% decline in passenger flights
  • Supplementary COVID-19 supplies moved through Singapore and Fiji to reach the Pacific islands

SINGAPORE – Media OutReach – 26 November 2020 – The far flung islands in the Pacific have not been spared the brunt of COVID-19. The World Health Organization has been working tirelessly to ensure much-needed supplies and healthcare equipment reach the shores of these islands. While the number of cases has been relatively small, many of these countries, which are heavily dependent on tourism, have been impacted by the dramatic cuts in passenger flights, resulting in a logistical challenge to send in basic supplies on a regular basis.

[View Image]

Image taken prior to Covid-19

 

This week, the World Health Organization coordinated its latest cargo donation through DHL Global Forwarding (“DHL”), the freight specialist of Deutsche Post DHL Group, to support the islands’ fight against COVID-19. The shipments, worth over EUR 650,000 contained medical devices such as oxygen concentrator sets, patient monitors and pulse oximeters, were airfreighted from Singapore to Fiji, where they will be dispatched to eight islands in the Pacific. The Pacific Islands, which had previously managed to avoid large outbreaks, experienced a recent spike in COVID-19 infections that doubled its total number of cases.

 

Due to the shortage of air capacity with passenger flights reduced by more than 90%, the freight had to be broken down into three tranches, sent some two weeks apart. DHL Global Forwarding organized the first shipment from Singapore to Fiji on 22 October, and will be stored till the last shipment arrives on 19 November. From Fiji, special flights or shipping lines were then organized into eight markets, Cook Islands, Kiribati, Nauru, Niue, Solomon Islands, Tokelau, Tuvalu and Tonga, to ensure they reached their destination.

 

“Ensuring that the Pacific Island countries have access to the necessary medical equipment and supplies to prepare for and respond to COVID-19 is a priority for the World Health Organization. But reaching such remote places, especially when so many airports are closed, is a huge logistical challenge. WHO is happy to be working with our partners like DHL to be able to make this happen.” said Dr Takeshi Kasai, WHO Regional Director for the Western Pacific.

 

The medical devices, which will be sent to hospitals and other healthcare institutions, will aid local medical professionals in treating COVID-19 patients.

 

“Whilst the Pacific Islands’ geographic distance from densely populated countries had helped them avert major outbreaks during the pandemic, it has equally worked against them in acquiring much-needed supplies due to the scarcity of air freight capacity. As one of the few global logistics players in the Islands and one with a geographic footprint as wide as ours, we are glad to be able to play a part in delivering the medical equipment and living up to our purpose of ‘Connecting People, Improving Lives,” said Kelvin Leung, CEO, DHL Global Forwarding Asia Pacific.

 

More than ever before, the criticality of logistics networks have been demonstrated in the battle to get much needed supplies to countries that need it the most. Since the start of the year, DHL Global Forwarding tapped on its network of life science and healthcare facilities, temperature-controlled solutions and customs clearance expertise to fly more than 1.3 million COVID-19 test kits from South Korea to Brazil, Ecuador, India, Lithuania, Poland, Russia and Saudi Arabia. The freight forwarder also launched a dedicated 100-ton weekly air freight service for organizations and governments shipping health and medical-related items and other goods from China to Middle East and Africa.

 

Note to editors:

Vaccine logistics for Covid-19 will pose challenges along the supply chain that must be jointly addressed by governments, NGOs, pharmaceutical companies, and logistics players urgently. Find out what lessons Covid-19 has taught on securing stable supply chains for future emergencies and the complexities in distributing the vaccine across the globe.


DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 63 billion euros in 2019. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche Post DHL Group aims to achieve zero-emissions logistics by 2050.

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Sunlight Real Estate Investment Trust Issued HK$300 Million Five-year Medium Term Notes

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HONG KONG SAR – Media OutReach – 26 November 2020 – Henderson Sunlight Asset Management Limited (the “Manager“) is pleased to announce that Sunlight Real Estate Investment Trust (“Sunlight REIT“) has completed its first HK$300 million five-year medium term notes (the “Notes“) today.  This successful inaugural Hong Kong dollar fixed-rate issuance marks a major milestone of Sunlight REIT, testifying to its credit quality amidst a challenging economic environment.

As part of the US$1,000,000,000 guaranteed medium term note programme which was reactivated in April this year, the Notes carry a tenor of five years and a coupon rate of 2.00%. CMB Wing Lung Bank Limited (“CMB Wing Lung“) and CMB International Capital Limited (“CMBI“) are the joint placing agents of the Notes.

Mr. Wu Shiu Kee, Keith, Chief Executive Officer of the Manager, said, “We are delighted to have partnered with CMB Wing Lung and CMBI in launching this maiden medium term note issue of Sunlight REIT, with the competitive pricing of the Notes clearly demonstrating its strong capital market recognition. Similar to the Japanese yen 7,000 million sustainability-linked loan completed last month, this financing exercise once again illustrates the Manager’s commitment to diversifying Sunlight REIT’s sources of funding, while strengthening its exposure to fixed rate borrowing.”

Mr. Wilson He, Assistant General Manager of CMB Wing Lung, said, “We are truly grateful to have such opportunity to support Sunlight REIT’s issuance of the Notes and it is a move to further underpin our collaboration in the future.”

About Sunlight REIT

Sunlight REIT (Stock code: 435) is a real estate investment trust authorized by the Securities and Futures Commission and constituted by the trust deed dated 26 May 2006 (as amended and supplemented by six supplemental deeds) (the “Trust Deed“), and has been listed on The Stock Exchange of Hong Kong Limited on 21 December 2006. Sunlight REIT offers investors the opportunity to invest in a diversified portfolio of 11 office and five retail properties in Hong Kong with a total gross rentable area of over 1.2 million sq. ft.. The office properties are primarily located in core business areas, including Wan Chai and Sheung Wan, as well as in decentralized business areas such as Mong Kok and North Point. The key retail properties are situated in regional transportation hubs and new towns including Sheung Shui, Tseung Kwan O and Yuen Long.

About the Manager

The Manager of Sunlight REIT is an indirect wholly-owned subsidiary of Henderson Land Development Company Limited (恒基兆業地產有限公司). Its main responsibility is to manage Sunlight REIT and all of its assets in accordance with the Trust Deed in the sole interest of its unitholders.


Disclaimer: The information contained in this press release does not constitute an offer or invitation to sell or the solicitation of an offer or invitation to purchase or subscribe for units in Sunlight REIT in Hong Kong or any other jurisdiction.


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Communications Association of Hong Kong Supports The New Initiatives on Telecommunications Industry in The Chief Executive’s 2020 Policy Address

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New initiatives will be beneficial to the long-term development of innovation and technology and the implementation of the Smart City blueprint

 

HONG KONG SAR – Media OutReach – 25 November 2020 – Communications Association of Hong Kong (CAHK) has expressed positive support to the Chief Executive’s 2020 Policy Address, in particular its new initiatives on Network Development and Wider Application of 5G as highlighted under the “New Impetus to the Economy”.

 

We welcome the Hong Kong SAR (HKSAR) Government’s plan to release more 5G spectrum (currently at 3.5GHz, 4.9GHz, and 3.3GHz ranges) in different frequency bands in 2021 to meet the needs of various 5G applications in terms of speed, capacity and coverage, as cited in the Policy Address. Making available more spectrum to all mobile operators in Hong Kong is fundamental to meeting the ever-increasing demand for mobile data services.

 

In addition, the new initiatives will address the restriction zone issue in the Tai Po area, which is caused by the interference between 5G and the satellite earth station in the 3.5GHz band.  When the telemetry, tracking and control stations of the two satellite operators are relocated from Tai Po to Chung Hom Kok Teleport in four years’ time, the overall 5G coverage in Tai Po will be improved when mobile network operators could deploy the 5G frequency bands in a more holistic and efficient manner. 

 

On the promotion of 5G application, we note from the Policy Address that the HKSAR Government is determined to improve the deployment of 5G technology and application with the extension of the subsidy scheme application period under the Anti-epidemic Fund for six months until May 2021.  Furthermore, the HKSAR Government has also worked with a number of public organisations to encourage the deployment of 5G technology in various sectors to facilitate the early adoption of 5G technology and application in government departments and public organisations. 

 

All these encouraging initiatives are welcomed by us and the industry. These initiatives will also promote the long-term development of innovation and technology and facilitate the implementation of the HKSAR Government’s Smart City blueprint.

About Communications Association of Hong Kong

CAHK is a non-profit making organisation incorporated in Hong Kong on 27 May 1983 following the announcement of deregulation of local communication products and services. It is the association for Hong Kong’s communications industries, with responsibilities across broadcasting, wireline and wireless communications, and other sectors in information communications technology.

For more information, please visit:  www.cahk.hk

This press release is distributed by Communications Association of Hong Kong.

 

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