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Verint Once Again Ranked as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management

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Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company„¢, today announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firms Magic Quadrant for Workforce Engagement Management (WEM) report, published February 13, 2019.

Gartner indicates that WEM Magic Quadrant Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available.

Report co-authors and Senior Research Directors, Jim Davies and Simon Harrison wrote, The requirement to have a robust underpinning WFO platform that can drive operational performance does not go away. Gartner therefore assessed each solutions ability to optimally forecast, schedule, evaluate and train agents within an omnichannel customer engagement center.”

We are pleased to have our commitment to WEM leadership acknowledged for 11 consecutive versions of this report, says Verints President, Elan Moriah. We believe Gartners recognition of our market strengths validates what we hear from customers and the market at-large. In fact, our unified and automated approach to employee engagement continues to gain traction with our customers.

As The Customer Engagement Company, Verint helps organizations simplify, modernize and automate the way they engage customers through their contact center, branch, back-office and marketing departments, as well as how they empower and engage employees to serve them effectively across assisted and self-service channels. Backed by the latest artificial intelligence and advanced analytics technologies, its broad portfolio of cloud and hybrid solutions deliver greater automation and shared intelligence to drive workforce engagement, customer loyalty and business impact.

Gartner recommends that WEM solutions be considered strategically within Customer Engagement Centers (CECs), as they not only help improve operational performance but also elevate employee engagement, add report co-authors and Senior Research Directors Harrison and Davies. Key market and societal shifts require a repositioning of how organizations manage employee engagement within their contact centers.

Learn more at www.verint.com/engagement.

*Source: Gartner, Inc. Magic Quadrant for Workforce Engagement Management by Jim Davies and Simon Harrison, February 13, 2019. (This report was formerly titled the Magic Quadrant for Customer Engagement Center Workforce Optimization and the Magic Quadrant for Contact Center Workforce Optimization.)

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartners research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Verint Systems Inc.

Verint (Nasdaq: VRNT) is a global leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countriesincluding over 85 percent of the Fortune 100count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how were creating A Smarter World with Actionable Intelligence at www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, FORESEE, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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Verint Systems Inc.
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Verint Systems Inc.
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