The Penn Mutual Life Insurance Company’s Accelerated Client Experience Honored with 2019 Celent Model Insurer Award

The Penn Mutual Life Insurance Company (Penn Mutual) announces their Accelerated Client Experience (ACE) technology is a winner of a Model Insurer Award given by Celent, a global financial services research and advisory firm. Penn Mutual is recognized in the Digital and Omnichannel Technologies category, specifically honoring ACE as an outstanding technology initiative.

Launched in 2017, ACE is a completely electronic, seamless end-to-end digital experience that streamlines the life insurance application processing and decision-making time from an industry average of 30 days or more to as little as 24 hours. It reduces the need for invasive medical testing and improves information gathering, thus reducing cost, minimizing overhead and accelerating the whole process of purchasing life insurance.

ACE has completely modernized the purchasing process. Weve changed the acquisition of life insurance, says Greg Driscoll, senior vice president, service operations and chief information officer at Penn Mutual. How we go to market has transformed, and to leave an imprint throughout the industry the way that we have is truly a game-changer. With that in mind, were already looking forward to the future of ACE. We are committed to continuously improving and enhancing the experience. Were honored to receive this recognition from Celent, as its a nod to our innovative culture, and a testament to our dedication to create a difference for advisers and consumers.

Driscoll credits the launch and rollout of ACE to the team of about 40 Penn Mutual associates and broad support across the organization. Talent wins the day, and this undertaking succeeds due to our talented associates, and their mindset to break the mold. We challenge our associates to think differently, work differently and engage each other differently. The team understood we were taking risks, but now, the ACE metrics speak for themselves. We have an industry-leading 60 percent of our cases coming in electronically, and we are placing 93 percent of our submitted ACE cases, which is a full 20 points above non-ACE cases.

As part of Celents judging methodology, the tool must demonstrate business benefits, a degree of innovation relative to the industry, and technology or implementation excellence.

According to Nicolas Michellod, senior analyst at Celent, The Model Insurer Awards recognize how insurers are using technology to change the face of insurance. These insurance carriers should serve as an inspiration to others looking for strong examples of best practice implementation that will have a truly meaningful impact on business results and the industry overall. The entry from Penn Mutual clearly demonstrated this.

Penn Mutual accepted its award at Celents annual Innovation and Insight Day in New York City on Friday, April 12, 2019.

About The Penn Mutual Life Insurance Company

Penn Mutual is committed to helping people live life with confidence. At the heart of this purpose is the belief that life insurance is central to a sound financial plan. Through our network of trusted advisers, we are dedicated to helping individuals, families and businesses achieve their dreams. Visit Penn Mutual at

2019 The Penn Mutual Life Insurance Company, 600 Dresher Road, Horsham, PA 19044

Melanie Yuill
Gregory FCA
(215) 488-1239
[email protected]

Lauren Kane
Penn Mutual
(215) 956-8760
[email protected]