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News

PG&E Continues Response and Restoration Efforts in Butte County; Receives Support from Mutual-Assistance Partners

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With the Camp Fire 100 percent contained, Pacific Gas and Electric Company (PG&E) crews are continuing to safely restore electric and gas service to the communities and customers in Butte County, where possible, so that residents can return to their homes.

To expedite service restoration, mutual-assistance crews from more than 15 utility companies across the United States and Canada are assisting in the impacted area, with more on the way.

“We are extremely grateful for the mutual assistance we have received from our partner utility companies across the country and beyond. These additional crews share our commitment to supporting our customers and communities in times of need, said Pat Hogan, PG&E senior vice president of Electric Operations.

In areas where it is safe to do so, PG&E crews have restored service to nearly 7,000 customers, while approximately 3,000 customers remain without power as of Friday, Nov. 30. An estimated 12,000 utility poles and more than 400 miles of power lines were damaged — a distance greater than Paradise to San Francisco and back (175.5 miles).

As access is granted to additional fire-impacted areas, PG&E crews will continue to assess infrastructure for damage and work toward safely restoring as many customers as possible.

PG&E has more than 3,700 employees and contractors working on restoration efforts, including crews from the following mutual-assistance partners:

  • Arizona Public Service Electric Company
  • Avista
  • Consumers Power Inc. (CPI)
  • Eugene Water & Electric Board
  • Florida Power & Light Company
  • Hawaiian Electric Companies
  • Hydro One
  • Imperial Irrigation District (IID)
  • International Line Builders, Inc.
  • Lower Valley Energy
  • Oncor
  • Plumas-Sierra Rural Electric Cooperative
  • Portland General Electric
  • Public Service Company of New Mexico
  • Roseville Electric Utility
  • Snohomish County Power Utility Districts
  • Tillamook People’s Utility District

The partners will be assisting PG&E in clearing trees and preparing areas to begin the restoration process. Additionally, mutual-assistance support will help with electric distribution, connecting lines to customers homes.

Customers with questions are welcome to call PG&E at 1-800-743-5000, 24 hours a day, 7 days a week. They can also find answers online at https://www.pge.com/campfirefaq.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nations cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com and pge.com/news.

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