InMoment, the top customer experience (CX) intelligence platform, today announced that Gary King, PhD, one of the worlds leading experts on deriving deep meaning from human data, has joined the companys board of directors, bringing his renowned expertise to the world of CX.
King currently serves as director of Harvard University’s Institute for Quantitative Social Science and is one of just 26 with the title of “University Professor,” Harvards most distinguished faculty position. Kings previous accomplishments include reverse engineering Chinese censorship of social media, developing the scientific standard for identifying illegal partisan gerrymandering in the US, deriving methods to overcome interpersonal incomparability in survey research, and inventing numerous statistical methods widely used across academia, government, and private industry. He also helped invent the technologies for commercial analytics powerhouses he co-founded, including Learning Catalytics, Perusall, Crimson Hexagon, Thresher, and OpenScholar.
According to a recently released report, The Forrester Wave„¢: Customer Feedback Management Platforms (CFM), Q4 2018, providers like InMoment are in a race for the most sophisticated tech like AI and machine learning. The report also states that as more features of CFM technology become commoditized, buyers will find differentiation in scalability and advanced features like predictive and prescriptive analytics.
InMoment is a recognized leader in customer experience management (CEM)/Customer Feedback Management (CFM) and Voice of Customer (VoC) solutions, and a pioneer of data-science powered CX innovations like the groundbreaking conversation engine Active Listening„¢, predictive and prescriptive intelligence derived from unstructured data, and a full suite of AI-powered multimedia feedback technologies. Deep data science underlies all aspects of the companys CX Intelligence Cloud„¢, from data collection and integration, to analysis and insight delivery.
Gary is both one of the foremost data scientists in the world, and a successful entrepreneur several times over, said Robert Youngjohns, software industry veteran and fellow board member. Youngjohns also served as EVP and general manager for Hewlett Packard Enterprise (HPE) Software, and president, Microsoft North America, among other senior leadership positions. Garys remarkable ability to unite science and commercial opportunity is central to his appointment to our board, and an indication of InMoments momentum in bringing a completely unique perspective and value to the business and science of CX.
Traditional surveys arent always the ideal data collection method to understand all types of human behavior, said King. Some practices literally destroy the richest sources of information in the process of trying to understand what people think. Ive been impressed with InMoments track record of creatively leveraging data science to derive meaning from customer data. I believe the company has a unique opportunity in a space that is just now revealing its potential. I look forward to working with the team as they evolve from a strong leadership position, to an even more differentiated product.
InMoment„¢ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoments industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), and Employee Engagement solutions. InMoment also provides strategic guidance, support, and related services to more than 425 brands across 95 countries. For more information, visit http://www.inmoment.com/.