Published by Wanda Rich
Posted on March 27, 2025
Growth of Business Process Outsourcing Market Driven by Key Role in Enabling Organizations to Access Specialized Skills Not Locally Available: Fact.MR Report
The global business process outsourcing (BPO) market is expected to reach a valuation of US$ 318.8 billion. According to an updated study released by Fact.MR, the market is projected to expand at a CAGR of 8% between 2024 and 2034.
Due to its many advantages and flexible uses, business process outsourcing, or BPO, is becoming increasingly popular on a global scale. Businesses in all sectors are realizing that business process outsourcing (BPO) may be used as a strategic tool to boost productivity, save expenses, and obtain a competitive edge in the global marketplace.
BPO provides solutions for a broad variety of corporate tasks, from IT management and human resources to customer assistance and financial services. Because of this flexibility as well as the availability of sophisticated technology and specialized talents, companies of all sizes find it to be a compelling choice.
Since BPO is an international industry, businesses can take advantage of time zone variations to operate around the clock and access a wide range of talent. Additionally, companies can swiftly adjust to changes in the BPO market due to the scalability of outsourced services.
The BPO sector is constantly evolving, embracing new technologies like automation and artificial intelligence as businesses concentrate on their core strengths and look for methods to optimize their operations. The increasing demand for outsourcing services around the globe is further fueled by this continuous innovation.
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Key Takeaways from the Market Study:
“Outsourcing non-core functions helps businesses to focus on more important work, thus contributing to the expansion of the BPO market,” says a Fact.MR analyst.
Automation Technologies Such as RPA Streamlining Operations and Boosting Process Efficiency
Technological advancements and evolving corporate needs are catalyzing a profound transformation in the business process outsourcing market. These developments are revolutionizing the global delivery and consumption of BPO services. Automation of repetitive, rule-based processes through RPA is enhancing efficiency by reducing errors and reallocating human resources to more complex tasks.
BPO companies are adopting omnichannel strategies to ensure consistent client experiences across multiple platforms. This approach integrates various communication channels—such as phone, email, social media, and chat—to deliver seamless interactions regardless of how customers engage.
Exploration of blockchain technology's potential in enhancing security and transparency within BPO operations, especially in sectors like supply chain management and financial services, is underway.
Business Process Outsourcing Industry News:
Key Players in the business process outsourcing (BPO) industry are leveraging innovative strategies such as advanced marketing, technological advancements, mergers, and acquisitions to strengthen their market position. Trends like MDM BPO and middle-office BPO services are driving this transformation.
Recent developments include Go4Customer's launch of Conversational AI in June 2023 to enhance customer interactions while Delta BPO Solutions' introduced the FOCO franchise model in April 2023, enabling business owners to establish their own BPO firms. Additionally, Macau's CTM partnered with Amdocs in January 2023 to roll out 5G services, accelerating digital transformation. In January 2022, Genpact Ltd. acquired data analytics firm Enquero Inc., marking its 14th acquisition.
Leading Players Driving Innovation in the Business Process Outsourcing Market:
Key industry participants like Accenture Plc., IBM Corporation, Cognizant, Concentrix, Wipro Limited; Genpact, ADP Data Processing Inc., EXL Service, and Invensis Technologies Pvt. Ltd.; SunTec India; Intetics; Unity Communications; Helpware; Plaxonic Technologies; Octopus Tech, etc. are driving the business process outsourcing industry.
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More Valuable Insights on Offer
Fact.MR, in its new offering, presents an unbiased analysis of the business process outsourcing (BPO) market for 2019 to 2023 and forecast statistics for 2024 to 2034.
The study divulges essential insights into the market based on service (finance & accounting, human resources, knowledge process outsourcing, procurement & supply chain, customer services) and end use (banking, financial services, and insurance (BFSI), manufacturing, IT & telecom, retail), across seven major regions of the world (North America, Latin America, Eastern Europe, Western Europe, East Asia, South Asia & Pacific, and MEA).
Check out More Related Studies Published by Fact.MR Research:
Middleoffice BPO service market is estimated to attain a valuation of US$ 80,512 million in 2024 and is forecast to reach a value of US$ 180,661.5 million by 2034.
MDM BPO market is expected to increase from a valuation of US$ 5.2 billion in 2023 to US$ 21 billion by the end of 2033.
Payroll outsourcing services market is expected to grow US$ 32607.5 Million during 2023-2033, accelerating at a 6.1% CAGR.
Business workflow automation market has reached a size of US$ 7.84 billion in 2023 and is forecasted to expand at 4.9% CAGR to achieve a revenue of US$ 12.7 billion by the end of 2033.
SAP cloud platform services market is expanding from an estimated $714.4 million in 2024 to a colossal $7.2 billion by 2034, fuelled by a CAGR of 26%.
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