Finance
Britain's lloyds apologises after customers able to see others' transactions
Published by Global Banking & Finance Review®
Posted on March 12, 2026
1 min readLast updated: March 12, 2026
Quick Summary
Lloyds Banking Group apologised after a technical glitch this morning (March 12, 2026) allowed some app users to briefly view other customers’ transactions. The issue, affecting Lloyds, Halifax and Bank of Scotland apps, was resolved quickly and is under investigation, adding to broader concerns ove
Lloyds Bank Issues Apology After Glitch Exposes Customer Transactions
Investigation and Response to Lloyds Bank Technical Glitch
Details of the Incident
LONDON, March 12 (Reuters) - Lloyds Banking Group said on Thursday it was investigating the causes of a glitch that allowed customers to see each other's transactions online, the latest in a series of technical problems for UK banks embracing digital services.
Bank's Official Statement
"We’re sorry that some customers experienced an issue viewing transactions in the app for a short time this morning," a spokesperson said, after media reports that customers using the bank's apps were able to see other users' transactions on their accounts.
Resolution and Ongoing Investigation
Lloyds said the issue had been resolved and that it was looking into what caused the problem.
Context: Broader Issues in UK Banking Sector
History of Technical Outages
Britain's cross-party Treasury Committee of lawmakers said last year that nine top UK banks and building societies had suffered at least 803 hours of unplanned technology and systems outages between January 2023 and February 2025, blocking millions of customers from accessing their cash.
Impact on Customers
(Reporting by Lawrence White. Editing by Mark Potter)
Key Takeaways
- •On March 12, 2026, some customers of Lloyds Banking Group—including users of Lloyds, Halifax and Bank of Scotland apps—reported seeing other people’s transactions in their online banking; the bank apologised and said the glitch has been fixed and is under investigation. (reddit.com)
- •This incident underscores persistent operational fragilities in UK banks’ digital systems: between January 2023 and February 2025, nine major UK banks and building societies suffered 158 unplanned outages totaling over 803 hours (33+ days), disrupting millions of customers. (committees.parliament.uk)
- •Public trust faces mounting pressure as digital banking issues—ranging from app glitches permitting cross-account visibility to prior data exposure incidents—highlight the need for stronger resilience, safeguards and accountability in financial technology infrastructure.
References
Frequently Asked Questions about Britain's Lloyds apologises after customers able to see others' transactions
1What happened at Lloyds Bank on March 12?
Lloyds Bank experienced a technical glitch allowing some customers to view others' transactions in the banking app.
2How long did the Lloyds Bank app issue last?
According to Lloyds, the issue lasted for a short time on the morning of March 12 and was promptly resolved.
3Was customer data exposed during the Lloyds glitch?
Customers reported being able to see transaction data from other accounts, which Lloyds is investigating.
4Has Lloyds Bank faced similar issues before?
UK banks, including Lloyds, have experienced multiple technology and systems outages as noted by parliamentary reports.
5What is Lloyds Bank doing after the technical issue?
Lloyds apologised to customers, resolved the issue, and is investigating the cause of the glitch.
