Published by Global Banking & Finance Review®
Posted on February 10, 2025
1 min readLast updated: January 26, 2026
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Zahida Manzoor, chair of the UK's Financial Ombudsman Service, will resign at the end of her term in August 2023, following recent leadership changes.
LONDON (Reuters) - The chair of of Britain's Financial Ombudsman Service (FOS), Zahida Manzoor, will step down at the end of her term later this year, the complaints-handling body said on Monday.
News of her departure comes days after Abby Thomas stepped down from her role as FOS chief executive and chief ombudsman.
The FOS tackles complaints that customers of financial services firms are unable to settle directly with a company.
Manzoor will step down after serving two terms of office when her current term ends on August 1, she said in a statement.
"There is still more to do," Manzoor said. "There must be greater use of technology to implement new ways of working and a greater emphasis on ensuring both the Financial Ombudsman Service and the Financial Conduct Authority continue to act effectively."
Finance minister Rachel Reeves has in recent weeks stepped up pressure on regulators and public bodies to ease the burden on businesses in order to boost economic growth.
(Reporting by Sachin Ravikumar; editing by William James)
The main topic is the resignation of Zahida Manzoor as chair of the UK's Financial Ombudsman Service.
Zahida Manzoor is the chair of the UK's Financial Ombudsman Service, stepping down in August 2023.
The Financial Ombudsman Service handles complaints from customers of financial services firms that cannot be resolved directly with the company.
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