Finance
Vanguard UK clients faced service delays amid market tumble
Published by Global Banking & Finance Review®
Posted on April 7, 2025
1 min readLast updated: January 24, 2026
Global Banking & Finance Review®
Company
Published by Global Banking & Finance Review®
Posted on April 7, 2025
1 min readLast updated: January 24, 2026
Vanguard UK's platform faced IT issues amid market declines, causing client delays. The problems were resolved by Monday afternoon.
LONDON (Reuters) -Vanguard's UK online investment platform experienced IT problems for several hours on Monday with clients facing delays in accessing account information, as global markets slid following U.S. President Donald Trump's tariff announcements.
Hundreds of Vanguard customers experienced problems accessing services in morning trading hours in the UK, according to outages tracking website Down Detector.
The technical problems have since been resolved, Vanguard said in an updated statement on Monday afternoon.
"Earlier today, clients experienced difficulty accessing their accounts. These issues have been resolved. We apologize for the inconvenience and appreciate our clients' patience," a spokesperson said, declining to comment on whether the issue had been linked to higher trading volumes.
The German online brokers Trade Republic and ING said earlier on Monday that they had suffered technical problems due to heavy trading, but that the glitches had since been resolved.
(Reporting by Iain Withers and Andy BruceEditing by Tommy Reggiori Wilkes and Tomasz Janowski)
The article discusses service delays faced by Vanguard UK clients due to IT issues amid a market decline.
Yes, German brokers Trade Republic and ING also reported technical problems due to heavy trading.
Vanguard resolved the issues by Monday afternoon and apologized for the inconvenience.
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