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    Home > Finance > M&S says cyber attack was result of human error, declines to comment on ransom
    Finance

    M&S says cyber attack was result of human error, declines to comment on ransom

    Published by Global Banking & Finance Review®

    Posted on May 21, 2025

    1 min read

    Last updated: January 23, 2026

    M&S says cyber attack was result of human error, declines to comment on ransom - Finance news and analysis from Global Banking & Finance Review
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    Tags:cybersecurityfinancial losstechnology

    Quick Summary

    M&S CEO cites human error for a costly cyber attack but does not confirm ransom payment. The incident underscores retail security challenges.

    M&S CEO Links Cyber Attack to Human Error, Ransom Not Confirmed

    LONDON (Reuters) -The chief executive of Marks & Spencer said on Wednesday he could not comment on whether the retailer had paid a ransom in a cyber attack which has cost it about 300 million pounds ($402.39 million) and which he said was the result of "human error".

    ($1 = 0.7455 pounds)

    (Reporting by James Davey and Paul Sandle, writing by Sarah Young, editing by Catarina Demony)

    Key Takeaways

    • •M&S suffered a cyber attack costing 300 million pounds.
    • •The CEO attributes the attack to human error.
    • •No comment on whether a ransom was paid.
    • •The attack highlights vulnerabilities in retail security.
    • •M&S is handling the aftermath of the cyber incident.

    Frequently Asked Questions about M&S says cyber attack was result of human error, declines to comment on ransom

    1What did the CEO of M&S say about the cyber attack?

    The CEO stated that the cyber attack was a result of human error.

    2Did M&S confirm if they paid a ransom?

    The CEO declined to comment on whether the retailer had paid a ransom.

    3What is the estimated cost of the cyber attack for M&S?

    The cyber attack has cost Marks & Spencer about 300 million pounds.

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