Published by Global Banking & Finance Review®
Posted on April 25, 2025
2 min readLast updated: January 24, 2026
Add as preferred source on GoogleM&S has stopped online orders in the UK and Ireland after a cyber attack, causing a 5% drop in shares. The company is working with experts to restore services.
LONDON (Reuters) -Marks & Spencer stopped taking online orders in the UK and Ireland on Friday following a cyber attack which it reported earlier in the week, an announcement which sent its shares down by 5%.
The British company, which sells its clothing and homeware ranges through its website and app, said it made the decision as part of "proactive management" of the incident.
"Our experienced team - supported by leading cyber experts - is working extremely hard to restart online and app shopping," the company said on X, apologising for the inconvenience and stating that its stores remained open.
Some M&S International operated websites were also pausing orders, it said.
M&S is a fixture in most British towns, and it posted revenue of about 13 billion pounds last year from its upmarket food as well as clothing, homeware and beauty. About one third of its clothing and home sales are online.
It said on Tuesday it had been affected by a cyber incident and was making some temporary changes to store operations as a result.
In recent days customers told the BBC they been unable to make contactless payments and some click and collect orders had been delayed.
The National Crime Agency said it was aware of the incident and its officers were working alongside the National Cyber Security Centre to support the company.
(Reporting by Sarah Young in London, Pushkala Aripaka in Bengaluru; Editing by Shinjini Ganguli and Paul Sandle)
The main topic is the cyber attack on M&S, leading to a halt in online orders in the UK and Ireland.
The attack led to a 5% drop in shares and disrupted online shopping, though physical stores remain open.
M&S is working with cyber experts to resolve the issue and has involved the National Crime Agency.
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