Finance
Capita to roll out AI-powered recruitment this summer
Published by Global Banking & Finance Review®
Posted on June 11, 2025
1 min readLast updated: January 23, 2026
Global Banking & Finance Review®
Company
Published by Global Banking & Finance Review®
Posted on June 11, 2025
1 min readLast updated: January 23, 2026
Capita, in partnership with Salesforce, is launching an AI-powered recruitment tool to cut hiring time from weeks to hours, automating over 200 tasks.
LONDON (Reuters) -Capita, a British outsourcer that works with government, armed forces and companies, said it was using AI to cut recruitment from weeks to just hours, and it would roll out the service, developed with Salesforce Inc, this summer.
"We hire about 10,000 people for multiple operations and multiple contracts every year because of the nature of the transient workforce in some of our markets," Chief Executive Adolfo Hernandez said in an interview.
Salesforce said Capita was the first business-to-business company in Britain to deploy its Agentforce AI, using it to automate more than 200 tasks, including recruitment, where it speeds up hiring from job specification to shortlisting.
Hernandez said the tool, built in the first three months of the year, could produce a qualified pipeline of candidates that had been matched to the job, leaving recruiters more time to dedicate to final interviews and bringing new staff onboard.
"We're going to tune it and then when we've got it ready, we'll go to market," he said. "High volume recruitment will probably be going to market this summer."
(Reporting by Paul Sandle; editing by Sarah Young)
Capita is planning to roll out an AI-powered recruitment service this summer, aiming to reduce the hiring process from weeks to just hours.
Capita hires about 10,000 people each year for various operations and contracts due to the nature of the transient workforce in some of its markets.
Capita is utilizing Salesforce's Agentforce AI to automate over 200 tasks, including recruitment, which speeds up the hiring process significantly.
The AI tool can produce a qualified pipeline of candidates matched to the job, allowing recruiters to focus more on finalizing candidates rather than sifting through applications.
Capita expects to go to market with its high volume recruitment tool this summer after tuning it for optimal performance.
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