Finance
Worldline says payments services 'back to normal' after major disruption in Italy
Published by Global Banking & Finance Review®
Posted on November 30, 2024
2 min readLast updated: January 28, 2026
Global Banking & Finance Review®
Company
Published by Global Banking & Finance Review®
Posted on November 30, 2024
2 min readLast updated: January 28, 2026
Worldline's payment services in Italy are returning to normal after disruptions caused by gas roadworks. The company and Italian authorities are closely monitoring the situation.
MILAN (Reuters) -French digital payments company Worldline on Friday said its services were returning to normal after gas roadworks accidentally damaged its network connection to its data centres in Italy, causing disruptions for customers.
The issues occurred amid the busy Black Friday shopping season, leading Italian business group Fipe-Confcommercio to express "strong concern".
Worldline's payment services had been disrupted since Thursday morning, mainly in Italy but also in other markets, the company said on Friday.
"The installation of gas pipes by local authorities severely damaged our provider's cables and network," it said.
"As of late afternoon Friday, services are returning to normal, thanks to the various measures implemented," a spokesperson for Worldline told Reuters.
Earlier on Friday, Worldline issued an update saying that its provider had started works to restore the severely damaged cables.
"We continue to monitor the situation closely to ensure that any remaining issues are resolved and will maintain heightened vigilance in the days ahead," the spokesperson added, apologising to consumers for the inconvenience.
In a separate statement, Italian payments group Nexi confirmed that Worldline had yet to resolve the problem, and said it had launched an investigation and was reserving the right to take actions to protect the company and its customers.
The Bank of Italy also weighed in, saying it was monitoring the situation. "Some of the impacted payment services have been reactivated, while malfunctions remain for some credit and debit card circuits," the central bank said.
(Reporting by Elisa Anzolin, Alvise Armellini and Gianluca Lo Nostro; Editing by Chizu Nomiyama and David Evans)
The main topic is the disruption and restoration of Worldline's payment services in Italy due to accidental damage from gas roadworks.
The disruption was caused by gas roadworks that accidentally damaged network connections to Worldline's data centres in Italy.
Worldline has implemented measures to restore services, and both Nexi and the Bank of Italy are monitoring the situation.
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