Finance
HSBC UK restores banking services after outage
Published by Global Banking and Finance Review
Posted on August 27, 2025
1 min readLast updated: January 22, 2026
Global Banking and Finance Review
Company
Published by Global Banking and Finance Review
Posted on August 27, 2025
1 min readLast updated: January 22, 2026
HSBC UK restored online banking services after a temporary outage, affecting thousands of customers. Services were back to normal by 1505 GMT.
LONDON (Reuters) -HSBC customers in Britain were able to access mobile and online banking services on Wednesday afternoon after an outage temporarily prevented access to accounts, prompting an apology from the bank.
Thousands of HSBC customers started reporting problems around 1000 GMT, according to outages tracking website Downdetector. By 1505 GMT, HSBC UK's service page on its website reported no problems with both mobile and online banking.
"Mobile and online banking services are returning to normal following an earlier disruption," a HSBC UK spokesperson said. "We're really sorry, and appreciate our customers' patience as we continue to work behind the scenes to ensure a full recovery."
British lawmakers reported in March this year that nine top UK banks and building societies suffered at least 803 hours of unplanned tech and systems outages in the last two years, blocking millions of customers from accessing their cash.
(Reporting by Iain Withers and Kirstin Ridley. Editing by Mark Potter)
Thousands of HSBC customers reported problems accessing their accounts starting around 1000 GMT.
HSBC customers were able to access mobile and online banking services again by Wednesday afternoon.
A spokesperson for HSBC UK apologized for the disruption and thanked customers for their patience during the service restoration.
British lawmakers reported that nine top UK banks and building societies experienced at least 803 hours of unplanned tech and systems outages in the last two years.
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