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    Home > Finance > Amazon to stop support for communications service Chime next year
    Finance

    Amazon to stop support for communications service Chime next year

    Published by Global Banking & Finance Review®

    Posted on February 19, 2025

    2 min read

    Last updated: January 26, 2026

    An informative image depicting Amazon's decision to stop support for its Chime service by February 2026. This development in unified communications impacts business calling features and highlights changes in the tech landscape.
    Amazon to discontinue Chime communications service next year - Global Banking & Finance Review
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    Tags:innovationtechnologycustomersfinancial servicesDigital transformation

    Quick Summary

    Amazon will discontinue Chime support by 2026, affecting business communications. AWS reports revenue growth but falls short of expectations.

    Amazon to Discontinue Support for Chime Communications Service

    (Reuters) - Amazon said it would stop support for its unified communications service, Chime, next year and will not accept new customers beginning Wednesday.

    Amazon employees have long used Chime, which lets users meet, chat and place business calls inside and outside the organization, as a preferred service for video calls.

    "After careful consideration, we have decided to end support for the Amazon Chime service, including business calling features, effective February 20, 2026," Amazon's cloud unit AWS said in a blog post.

    Earlier this week, the company also shut down Inspire, its TikTok-like, short-form video and photo feed that was previously available in its mobile app, according to several media reports.

    Amazon is set to release its long-awaited — and delayed — Alexa generative artificial intelligence voice service and has scheduled a press event later this month to preview it, Reuters exclusively reported earlier in February.

    AWS reported a 19% rise in revenue to $28.79 billion for the first quarter, falling short of an estimate of $28.87 billion, according to data compiled by LSEG. Amazon joins smaller cloud providers Microsoft and Google in reporting weak cloud numbers.

    (Reporting by Juby Babu in Mexico City; Editing by Alan Barona)

    Key Takeaways

    • •Amazon will end support for Chime in 2026.
    • •No new Chime customers will be accepted starting Wednesday.
    • •AWS reported a 19% revenue increase, missing estimates.
    • •Amazon recently shut down its Inspire feature.
    • •Amazon plans to release a new AI voice service soon.

    Frequently Asked Questions about Amazon to stop support for communications service Chime next year

    1What is the main topic?

    The main topic is Amazon's decision to end support for its Chime communications service by 2026.

    2Why is Amazon ending Chime support?

    Amazon decided to end Chime support after careful consideration, as announced by AWS.

    3What other changes has Amazon announced?

    Amazon also shut down its Inspire feature and plans to release an AI voice service.

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