INPS utilizes ShoreTel UC for higher customer service levels in healthcare
INPS is the 2nd biggest healthcare IT provider in the UK. Proximity Communications implemented ShoreTel unified communication, Mobility & Enterprise Contact Center, linking INPS’ three sites across the UK in London, Coventry and Dundee as well as remote workers who make-up one third of employees. The ShoreTel unified communication system is enabling INPS to clearly differentiate itself from its competitors in a very tight market, in the area of customer service. It is helping INPS achieve its goal of helping customers operate more efficiently.