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Richard McCann discovers how Britain’s biggest mutual is creating a culture of innovation and creativity. “Changing the relationship a customer has with their bank from the...
One-in-five will send a package overseas during December whilst around half of all money spent is on transport Millions also spent on ‘delivering’ gifts of money...
by Neil Herbert Director of HRComply, Presumption of Responsibility The FCA have issued final rules on the implementation of the Senior Managers Regime (SMR) which will apply...
~ Scott Andrick, Industry Principal of Retail Banking at Pegasystems, explains why UK banks need to take a long hard look at themselves – and their...
By Rob Harvey, Head of Solution Consulting at Sidetrade Here in the UK we’re seeing a change in the tides. The 2008 crash hailed the end...
Landbay, the peer-to-peer buy-to-let mortgage lender, today publishes the results of stress tests that were independently run by MIAC Acadametrics Ltd (MIAC), a leading mortgage industry...
By Eran Kinsbruner, Technical Evangelist at Perfecto Mobile. The tension between consumers and banks has been somewhat eased by mobile apps. Customers can now do a lot...
Banks need to implement biometrics solutions to better meet customer expectations Fingerprint recognition looks set to become consumers’ preferred way to verify their identity when accessing...
Phil Slavin, Head of Business Development, Financial Services EMEA, Pivotal The future of high street banks remains uncertain, with self-service becoming increasingly commonplace and customers increasingly...
Yet three quarters still feel their bank doesn’t know them as an individual The Grass Roots Group, theprovider of employee and customer engagement solutions released the...
By Ewen Fleming, Partner, Financial Services Advisory (Banking), Grant Thornton UK LLP. What can banks and building societies do to deliver high savings rates while still...