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3rd Annual Retail Banking Forum

November 26, 2015 - November 27, 2015

3rd Annual Retail Banking Forum

Industry: Finance

Retail lending remains the marginal source of income despite regulation restrictions and legislative pressure. Today’s macroeconomic challenges forced banks to change and adjust its strategy in retail lending. In recent years the growth rate of retail banks slowed rapidly with ever-changing economy which radically changed the situation on the world financial markets. In a competitive environment, the struggle for customers’ acquisition and retention imposes increased requirements for banks in general and development of strategies of retail banking. But at all times what remains unchanged is the value of the customer! With the light of the growing number of the new technologies, niches and opportunities – now is the time to make a breakthrough and become the market leader.

The conference will be focusing on what banking products and services are currently in demand, which sales channels are the most efficient, which methods of promotion of banking products are more successful, an insight from the regulators on best ways of rules implementation, how to attract new customers and retain existing ones.

Key takeaways

  • Digital revolution in Retail Banking
  • Latest TECH innovations
  • Adopting regulations into day-to-day operations
  • Bank Branch Transformation
  • Global trends in loyalty marketing in 2016
  • Ways to minimize fraud and risks
  • SEPA implementation updates
  • Technology boom and tools to benefit from it
  • Multi-Channel vs Omni-Channel vs Cross-Channel
  • Establishing trust in the financial institutions
  • P2P lending, crowd funding and virtual currencies 
  • Cyber-security in payments
  • Best practices of Digitalization
  • Big Data analytics
  • Innovation across channels for customer value
  • Mobile banking
  • Effective ways for customer retention
  • Developing products for multi generational customers
  • Customer Loyalty strategy
  • Innovative strategies
  • Affordable Customer Service
  • Digital channels and services
  • Risk in Retail
  • Delivery channels
  • “Channel-agnostic” consumer
  • Retail Payment updates

Contact person: László Árvai [martin.wolf@glceurope.com] Company Director

Phone number: +3618480531


November 26, 2015
November 27, 2015
Event Category:


Renaissance Wien Hotel
Vienna, Austria + Google Map