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3rd Annual Back Office Operations Forum

November 19, 2015 - November 20, 2015

3rd Annual Back Office Operations Forum


Backed by popular demand, we are happy to announce of the 3rd Annual Back Office Operations Forum, which will be held in Vienna, Austria this year. Europe has gone through a number of rules to see its banks through the next financial crisis. The biggest barrier to effective oversight now is the bureaucratic labyrinth that scares to undermine the whole banking operation.

As a tradition, top peers from the industry will share their first hand experiences and forecast the future of back office operations. Get inspired by new technologies, which will lead the industry and provide a guideline for the new generation. Gain practical insights in emerging phenomena such as gamification, right-sourcing, BPM or SSCs and many more. Join debates and draw down conclusions with our industry experts, learn winning strategies and bring back the expert know-how’s to your very own operation.

The objective of the event is for the attendees to engage with speakers, network with peers and build connections that will encourage strategic discussions even after the event. Exploit the benefits of listening to best practices of compelling issues Back Office is facing nowadays from pioneers from across the globe in a 5-star environment.

Key takeaways

  •  Roles of the new regulations
  •  Maximize customer experience in the focus of Business Process Management (BPM)
  •  Real life examples of branch optimization
  •  Best practices in big data management
  •  Key drivers for operational excellence
  •  “Right-Sourcing” or “Outsourcing”
  •  The significance of human capital in back office operations
  •  Shared Service Centres (SSCs) – the in-house solution
  •  The Big Questions of Collateral Management
  •  Advances payment innovations

Who Should Attend

Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers of:

  • Operations
  • Back Office
  • Clearing and Settlement,
  • Payment Systems
  • Transaction Banking
  • Cash Management
  • Information Technology
  • Operational Risk
  • Organizational Development
  • Human Resources
  • Custody
  • Network Management
  • Securities
  • Administration
  • Compliance
  • Business Development
  • Client Development
  • Sales & Relationship
  • Product Development
  • Financial Operations Services
  • Funds Credit
  • Fund Operations
  • Digital Services
  • Equity Services
  • Support
  • Chief Accountant

Contact person: Contact Person: Martin Wolf

Email address: martin.wolf@glceurope.com

Phone: 003618480531


November 19, 2015
November 20, 2015
Event Category:


Renaissance Wien Hotel
Vienna, Austria + Google Map