SmartEnergy IP Announces Utility Technology Investment Customer Experience Scorecard

Editorial & Advertiser Disclosure Global Banking And Finance Review is an independent publisher which offers News, information, Analysis, Opinion, Press Releases, Reviews, Research reports covering various economies, industries, products, services and companies. The content available on globalbankingandfinance.com is sourced by a mixture of different methods which is not limited to content produced and supplied by various staff writers, journalists, freelancers, individuals, organizations, companies, PR agencies Sponsored Posts etc. The information available on this website is purely for educational and informational purposes only. We cannot guarantee the accuracy or applicability of any of the information provided at globalbankingandfinance.com with respect to your individual or personal circumstances. Please seek professional advice from a qualified professional before making any financial decisions. Globalbankingandfinance.com also links to various third party websites and we cannot guarantee the accuracy or applicability of the information provided by third party websites. Links from various articles on our site to third party websites are a mixture of non-sponsored links and sponsored links. Only a very small fraction of the links which point to external websites are affiliate links. Some of the links which you may click on our website may link to various products and services from our partners who may compensate us if you buy a service or product or fill a form or install an app. This will not incur additional cost to you. A very few articles on our website are sponsored posts or paid advertorials. These are marked as sponsored posts at the bottom of each post. For avoidance of any doubts and to make it easier for you to differentiate sponsored or non-sponsored articles or links, you may consider all articles on our site or all links to external websites as sponsored . Please note that some of the services or products which we talk about carry a high level of risk and may not be suitable for everyone. These may be complex services or products and we request the readers to consider this purely from an educational standpoint. The information provided on this website is general in nature. Global Banking & Finance Review expressly disclaims any liability without any limitation which may arise directly or indirectly from the use of such information.

SmartEnergy IP, the division of SmartMark Communications dedicated to the utility customer experience, announced today the release of the Utility Technology Investment (UTI) Customer Experience ScorecardTM. The Scorecard was designed to provide a measurement tool to utilities, regulators and stakeholders looking to seek recovery for large-scale technology investment. The scorecard was announced today in Houston at the annual Smart Grid Customer Education Symposium.

Over the last decade, the utility industry has seen a strong evolution towards customer-centric investments and rationale, often developing customer education plans to support their technology business case, said Juliet Shavit, President of SmartMark Communications and Founder of SmartEnergy IP. Today there is a critical need for a standardized approach to evaluating customer benefits in formalized way to help support all parties in the grid modernization process.

The scorecard is divided into four main categories: Reliability, Efficiency, Cost and Convenience. Each of the quadrants is broken down into further sub-areas, all of which trace back to customer-centric thinking.

Reliability “ Focuses on service delivery and outage restoration

Efficiency “ Evaluates impacts on environment, community and individual household

Cost “ Considers customer savings and efficiencies provided by utility

Convenience “ Focus on customer communication and program choices

The scorecard is both timely and necessary. SmartEnergy IP believes that as more and more utilities seek out digital transformation and design their Utility of the Future roadmaps, this scorecard will serve as a reminder to all that the success of any technology advancement, development and deployment is measured by the good it does for people and the community.

Learn more about the Utility Technology Investment Customer Experience Scorecard at smartenergy-ip.com

About SmartEnergy IP

SmartEnergy IP is a strategic communications and research organization within SmartMark Communications dedicated to helping articulate the benefits of energy technology investment and innovation for consumers. As utilities implement smart energy initiatives there are ways to ensure that customers are best prepared to make smart energy choices and positively support these programs.

Furthermore, as utilities develop their roadmaps for the future, SmartEnergy IP helps utilities and stakeholders define the technology and business requirements necessary to develop and implement customer-focused programs that benefit communities and meet policy goals.

Meredith Salefski
SmartMark Communications, LLC
[email protected]