NTT Communications’ U.S. Survey Underscores Skills Drought & Security Concerns as Key Drivers in Enterprises Moving to Managed Services


NTT Communications Corporation (NTT Com), the information and communications technology (ICT) solutions business within NTT Group (TYO: 9432), today announced the results of its U.S. managed services survey which reveals that a huge skills gap coupled with security worries is driving IT decision makers to engage Managed Service Providers (MSPs) to handle their IT needs.

Of the 417 IT decision makers in the US from large enterprises across all industries who participated in the research study, 26 percent put security risks as their biggest challenge in managing in-house IT. This was followed by infrastructure complexity (10 percent). In addition, 16.5 percent said that they expect the skills shortage to impact their decision making in the next 10 months. These findings corresponded with a similar survey NTT Com carried out in Asia. The results of both can be viewed on a dedicated website.

Balancing security with accessibility is a critical challenge for IT decision makers in 2019, ensuring they can secure a growing threat landscape and deliver on business agility. At the same time, they are facing a widening skills gap which makes it almost impossible for them to stay ahead of tech trends, said Jeffrey Bannister, Executive Vice President for Global Enterprise Services, NTT America.

These are the very reasons enterprises are realizing that MSPs make perfect operations partners, enabling in-house workloads to be decreased so that IT teams can focus on projects that proactively drive business value. They can also take advantage of MSPs economies of scale when it comes to new technologies that can provide them with real competitive advantage, adds Bannister.

In-house IT teams spend 67 percent of their time simply keeping the lights on, managing IT infrastructure, troubleshooting, and monitoring systems and applications, according to survey respondents; followed by developing and maintaining internal IT applications, such as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions.

Cloud infrastructure is by far the biggest sector enterprises currently outsource to MSPs. It is also the one area IT decision makers (99 percent) will outsource to MSPs to some degree over the next 10 months. The next-largest category is security. Today 57 percent of respondents outsource security to MSPs “ 70 percent are planning to do so in the same timeframe.

About the research

The research took place in May 2018 and was carried out independently by IDG Connect, who polled 417 decision makers at companies with more than 1,000 employees in the US. More than half of respondents (55 percent) were from organizations with 1,000 to 4,999 employees. Respondents were from all industries, and 42 percent of respondents were responsible for an IT team of 50-plus members. The full survey can be downloaded here:

About NTT Communications

NTT Communications solves the worlds technology challenges by helping enterprises overcome complexity and risk in their ICT environments with managed IT infrastructure solutions. These solutions are backed by our worldwide infrastructure, including industry leading, global tier-1 public and private networks reaching over 190 countries/regions, and more than 400,000mof the worlds most advanced data center facilities. Our global professional services teams provide consultation and architecture for the resiliency and security required for your business success, and our scale and global capabilities are unsurpassed. Combined with NTT DATA, NTT DOCOMO, NTT Security, and Dimension Data, we are NTT Group. | [email protected] Com | [email protected] Com | [email protected] Com

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NTT Communications Contact:
Christopher Davis
Senior Director
Marketing Americas

[email protected]

Media Contact:
Andrea MacLean
For NTT Communications
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