Struggling to get a clear picture of their customers, 49% of sales leaders in Australia say their CRM is costing them revenue

 

CUPERTINO, CALIFORNIA – Media OutReach – 19 February 2021 – Fueled by lack of visibility into customer data, companies are facing a customer relationship crisis. Fifty-two percent of sales professionals in Australia believe that their CRM systems are unfit for purpose, while customer churn is costing mid-market companies an average of US$5.5M per year each, according to a new CRM and Sales Impact Report from SugarCRM.

The research reveals that many businesses lack the necessary tools to provide the kind of customer experience that will keep them competitive. Besieged with status quo CRM systems, sales leaders are struggling to ensure their sales teams are spending enough time with customers and can access the data required to build and maintain these vital relationships. The report surveyed 1,000 sales decision-makers in the US, UK, Germany, and Australia, and found that 49% of Australian sales professionals believe their CRM systems are costing them revenue — demonstrating the extent of the issue.

“Customer behavior has fundamentally changed and businesses around the world are facing a customer relationship crisis,” said Craig Charlton, CEO of SugarCRM. “Sales teams are bogged down with administration and stuck with an inaccurate picture of the customer with little advance notice or insight into customer churn. These findings are a wake-up call for companies relying on the market-leading incumbents in CRM with software that is tuned to steady-state and known customer behaviors.

The research found that 53% of sales leaders are fatigued and frustrated with the CRM admin burden placed on their sales teams, which is taking them away from customer-facing activities. Indeed, sales reps are only spending 54% of their time selling. The CRM and Sales Impact Report also revealed over half of sales reps in Australia (52%) reported their customer churn increased in the last 12 months, with 52% of respondents having trouble predicting when customers would churn. And upon reflection, almost half (48%) of those sales professionals reported not knowing why customers churned.

In addition, 50% of Australian sales leaders admit that they cannot access customer data across marketing, sales, and service systems, leaving customer-facing team members without a clear picture of their customers. The gap in customer data, the millions of dollars lost to churn, and the lack of insight, prevents sales and business leaders from acquiring the intelligence they need to make both vital strategic and tactical decisions. Companies that close the data gaps and improve the accuracy and completeness of their customer data, stand to improve retention, increase revenue, and gain more predictable business outcomes.

To download the full CRM and Sales Impact Report from SugarCRM, including regional data for the US, UK, Germany, and Australia, visit:

https://www.sugarcrm.com/au/hd-cx/content/crm-sales-impact/.

About SugarCRM

The SugarCRM sales, marketing and service platform helps businesses deliver a high-definition customer experience by eliminating the blind spots, roadblocks and busy work that plagues legacy CRM. For growth companies and anyone who wants to work smarter not harder, Sugar provides the clear view of the customer that teams need to reach new levels of business performance and predictability.

More than 4,500 companies in over 120 countries rely on SugarCRM. Headquartered in Silicon Valley, SugarCRM is backed by Accel-KKR.

Winning five core categories reaffirms Vetter as a trusted solution provider, particularly during globally challenging times

 

• Vetter reaffirms its high performance in customer-critical aspects
• Results reflect the positive experience of pharma and biotech companies in their daily work with the service provider — particularly during a pandemic
• Winning five awards mirrors the company’s core value of customer partnership

RAVENSBURG, GERMANY – Media OutReach – 19 February 2021 – Vetter, a globally operating Contract Development and Manufacturing Organization (CDMO), was granted the 2021 CMO Leadership Awards in five core categories — quality, expertise, compatibility, capabilities, and service. The award, now in its tenth year, was given by the leading trade press publication, Life Science Leader. Vetter was also the recipient of the award in a variety of categories in previous years.

“Yet again, Vetter is honored to be a winner of the CMO Leadership Awards as determined by our most important judges — our global customers,” said Vetter Managing Director Peter Soelkner. “This recognition is of particular importance given the challenging and turbulent times we are all experiencing with the global Covid-19 pandemic.” Carsten Press, Vetter’s Senior Vice President Key Account Management/Supply Chain Management/Marketing added, “Winning this award in five key categories is a direct reflection of what we strive to project to our customers. It further demonstrates our stable performance for them and especially their patients.”

Unlike other awards where an application process takes place, winners of the CMO Leadership Awards are chosen according to a customer ranking system. The basis for this is their hands-on experience with the service providers they have actually worked with. Using this method of validation means results are not able to be influenced in any manner. As such, the awards honor true customer performance and signify that winning companies have distinguished themselves through a leading level of support for the needs of their pharma and biotech customers.

“These past months reinforced the criticality of the services and partnership models provided by CDMOs to biopharma organizations of this size,” said Louis Garguilo, Chief Editor and Conference Chair, Outsourced Pharma. “In fact, much of the drug development and manufacturing industry was sustained by reliable outsourcing in the face of a horrible pandemic. That reliability was a result of constant dedication to customers, and perhaps, one attribute above all — flexibility.”

Find the Vetter press kit and more background information here.

About the CMO Leadership Awards

The CMO Leadership Awards is an annual event now in its tenth year. In determining the award recipients, Life Science Leader teams up with Industry Standard Research (ISR) which conducted the research. For the 2021 award, more than 70 contract manufacturers were assessed by 23 performance metrics in ISR’s annual Contract Manufacturing Quality Benchmarking survey. Participants were recruited from pharma and biotech companies of all sizes and screened for decision-making influence related to working with contract manufacturing partners. Respondents only evaluate those companies with which they have worked on an outsourced project within the past 18 months. Through this level of qualification, survey responses are based on actual involvement with contract manufacturers and clear experiential data.

About Vetter

Headquartered in Ravensburg, Germany, Vetter is a family-owned, global leading contract development and manufacturing organization (CDMO) with production facilities in Germany, Austria and the United States. Currently employing more than 5,000 individuals worldwide, the company has long-term experience in supporting biotechnology and pharmaceutical customers both large and small. Vetter services range from early stage development support including clinical manufacturing, to commercial supply and numerous packaging solutions for vials, syringes and cartridges. As a leading solution provider, Vetter appreciates its responsibility to support the needs of its customers by developing devices that contribute to increased patient safety, convenience, and enhanced compliance. Great importance is also given to social responsibility including environmental protection and sustainability. Learn more about Vetter at www.vetter-pharma.com.

SINGAPORE – Media OutReach – 19 February 2021 – Ohmyhome, homegrown one-stop Property Technology company, today officially launched its renovation services adding to the company’s suite of end-to-end services. From property searching to post-purchase services, Ohmyhome users can engage in quality and trusted services at every step of their housing journey without leaving the app.

Despite being one of the most important steps to achieving their dream homes, property owners still face perennial renovation woes such as unclear costing, inconsistent communication, delays, and renovation disputes. With high quality and consistency as its cornerstone, Ohmyhome Renovation effectively tackles these issues to deliver a simple, convenient, and quality experience for homeowners.

Ohmyhome has also assembled an experienced team of in-house interior designers, led by Demi Goh. A Top 15 finalist for Upcycled Architecture in the Fentress Global Challenge in 2014, Demi brings an impressive portfolio that emphasizes modern aesthetics with timeless and liveable design. Coupled with high quality materials from their partners, Ohmyhome Renovation is primed to exceed the discerning tastes of today’s condominium and landed property owners.

The Ohmyhome Renovation Experience

The process of engaging Ohmyhome renovation services is simple and transparent. When a customer expresses interest, they are put in touch with one of Ohmyhome’s in-house interior designers who will help translate the homeowner’s vision into concrete designs. Customers will receive a complimentary design proposal with fully transparent costing so that they will know exactly what they pay for. Once the proposal is confirmed, materials are ordered and the renovation is carried out with Ohmyhome’s trusted partners.

Renovation packages start from $9,888 and come with a one-year warranty.

With the official launch of Ohmyhome renovation, the proptech company extends its ethos of simplicity, convenience, and customer-oriented service to this important post-purchase process. Race Wong, co-Founder and CPO of Ohmyhome, shared “Renovation is an integral step to turning a house into a home, every corner matters to us and customer satisfaction is paramount. That’s why we’ve gathered experienced in-house design and project management teams along with a network of trusted and reliable partners so that every renovation project will be seamless, timely, and of the highest quality. At Ohmyhome Renovation, our business is making your dream home into a reality”.

To make an appointment for Ohmyhome renovation services call the hotline at 6886 9009, or visit https://renovation.ohmyhome.com/en-sg/