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Masergy Honored with Two Cisco Contact Center Awards


Masergy, a leading provider of managed, secure SD-WAN, Cloud Communications, and Managed Security solutions, today announced it was the recipient of the #1 Global Webex Contact Center Users award and the Top Webex Contact Center Bookings (America) award during the Cisco Contact Center Summit 2019 held in Florida.

Masergy was honored among a global field of top Cisco partners for demonstrating excellence in innovation and implementation of Ciscos Webex Contact Center.

We are honored to be recognized as a top strategic partner in delivering Cisco Webex Contact Center solutions to the market, said Bob Laskey, chief revenue officer, Masergy. The combined value of Masergys high performance managed secure SD-WAN, coupled with Ciscos leading contact center software, is resonating with enterprise clients who value a superior customer experience.

The #1 Global Webex Contact Center Users award recognizes Masergy as having the largest number of active Cloud Contact Center users worldwide. The Top Webex Contact Center Bookings (America) award distinguishes Masergys joint Cisco solution as the most preferred by American enterprises.

In March 2018, Masergy announced its selection as a Global Premier Partner for the Cisco Customer Journey Platform. This selection, coupled with the Webex Content Center Awards, highlights a partnership dating to 2004 and validates a strategy of helping Masergy partners and customers improve their customer experience and optimize business performance.

It is an honor to recognize winners of the Cisco Webex Contact Center Awards, said Omar Tawakol, vice president and general manager, Cisco Contact Center. Masergys innovative solutions and implementation expertise, coupled with Ciscos cognitive collaboration solutions, are delivering highly personalized customer experiences that todays customers demand.

Running Cisco collaboration solutions on Masergys managed and secure software-defined network provides enhanced end-user experience and end-to-end security. Together, Masergy and Cisco are delivering a contact center solution that removes IT complexities, reduces operational costs, improves security, and increases collaboration with omni-channel support functions. Enterprises gain analytics-driven performance routing, full IVR, and integrated call recording that optimizes customer engagements and improves first call resolution.

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About Masergy

Masergy enables global enterprises to innovate, disrupt and dominate their industries with transformative solutions in Managed SD-WAN, Cloud Communications, and Managed Security. Built on the worlds most innovative Software Defined Platform, our agile technologies, customizable solutions and unmatched customer experience are why leading organizations rely on Masergy to stay ahead of the competition. Dont fear whats next. Be whats next with Masergy. Learn more and follow us on our blog Transforming Enterprise IT, [email protected], LinkedIn, and Facebook.

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Stephen Phillips


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