ING Research: Customers Willing to Drop Brands Based on Perceived Environmental Impact

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A new global survey commissioned by ING shows consumer attitudes have reached a tipping point, leading them to avoid brands that dont prioritize sustainability and environmental issues. Despite demanding change, customers will still engage in the linear ˜convenience economy model of ˜take, make and waste unless companies offer a more seamless transition towards the ˜circular economy. Faced with potential damage to profitability, businesses must offer more convenient sustainable options to consumers in order to create meaningful engagement with the circular principles of ˜reduce, reuse and recycle.no its

According to the new report, titled ˜Learning from consumers: How shifting demands are shaping companies circular economy transition, the majority of respondents believe their behavior and choices can have a positive impact on addressing global environmental challenges (83 percent). Furthermore, 61 percent say they would be less willing to buy a companys product if they discovered it was performing poorly on environmental practices.

The findings, which provide a detailed analysis of consumer interactions with fashion, food and electronics brands, highlight where consumers are already engaging in circular activities and their appetite for new product and service models. The report notes the potentially vast gains for businesses that embrace the ˜reduce, reuse, recycle’ principles of the circular economy by aligning with consumers changing demands.

To better capture the opportunity of the circular economy and engage with these customers, companies must first understand the barriers to widespread consumer adoption. The barriers include:

  • Awareness and education: In the electronics industry, only 21 percent think companies provide detailed information on the overall environmental impact of products; 41 percent dont know where to access repair services; 71 percent arent aware of device-sharing platforms; and 39 percent cant distinguish between recyclable and non-recyclable plastics.
  • Empowerment and reassurance: The top reason for not repairing clothes is consumers belief that, to do so, they need skills they dont have, with 48 percent having this sentiment. Meanwhile, concern about data security (42 percent) is the second-most cited concern around leasing electronic devices.
  • Circular infrastructure and convenience: Engagement with more novel circular practices is being held back by the perceived effort required: 41 percent think renting clothes would require a lot more effort, and 36 percent say time is a barrier to repairing devices.
  • Cost: Price is still a decisive factor for many consumers when buying clothes, food or electronic devices. More than half (54 percent) of consumers still choose low-cost, fast-fashion items over more expensive, more durable ones.

For companies to address these barriers for all of their customers they need a deeper understanding of consumer motivation. INGs analysis identifies three broad groups: ˜Circular Champions, ˜Circular Sympathizers, and ˜Non-engagers. The report identifies within each industry sector the different buying decisions, behaviors, and motivations of each group in embracing “ or not “ circular economy practices. Through understanding the differences in motivations from each consumer segment, brands can gain insight into how to transition to circular business models while also engaging those whose buying decisions are not based on environmental factors.

In a related report issued last year, ˜Opportunity and Disruption: How Circular Thinking Could Change U.S. Business Models, nearly four in five U.S. firms had a strategic intent to implement a circular economy framework (62 percent) or had already put one in place (16 percent). INGs two circular economy reports recognize businesses’ and consumers progress in transitioning and engaging with the circular economic model.


  • Longitude, a division of the Financial Times Group, surveyed 15,001 consumers in 11 countries across Europe, APAC and North America during Q3 and Q4 of 2019.
  • A nationally representative sample based upon age, gender and income was targeted within each market.
  • Consumers were asked about their attitudes and current interactions with fashion, food and electronics brands, as well as their appetite for emerging product and service models.

View the report here https://www.ingwb.com/themes/circular-economy-articles/are-we-shopping-sustainably

ING profile

ING is a global financial institution with a strong European base, offering banking services through its operating company ING Bank. The purpose of ING Bank is empowering people to stay a step ahead in life and in business. ING Banks more than 53,000 employees offer retail and wholesale banking services to customers in over 40 countries. ING Financial Services LLC is a US subsidiary of ING Bank.

ING Group shares are listed on the exchanges of Amsterdam (INGA NA, INGA.AS), Brussels and on the New York Stock Exchange (ADRs: ING US, ING.N).

Sustainability forms an integral part of INGs strategy, evidenced by INGs ranking as Leader in the banks industry group by Sustainalytics and ˜A rating in MSCIs ratings universe. ING Group shares are included in major sustainability and Environmental, Social and Governance (ESG) index products of leading providers STOXX, Morningstar and FTSE Russell.

Marrika van Beilen

ING Bank

M +31 6 54257830

E [email protected]

Deepa Bose

ING Bank

T +44 (0) 207767 6346

M +44 (0) 7773 478 001

E [email protected]

Elaine Clark

ING Financial Services LLC

T + 1 646 424 7021

M +1 917 945 2357

E [email protected]