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Enhancing Customer Satisfaction with the Help of Quantzig’s Customer Analytics Solution


Quantzig, a pure-play analytics solutions provider, has announced the completion of their latest customer analytics solution for an airline industry client. The client, an American airline major headquartered in Washington wanted to build a robust framework to measure customer satisfaction and generate insights. Furthermore, the airline company also wanted to eliminate delay in response time and consequently improve their customer satisfaction levels.

According to customer analytics experts at Quantzig, customer analytics comprises techniques such as data visualization, predictive modeling, and information management and segmentation.

Book a Solution Demo to see how Quantzigs analytics dashboards can help you analyze real-time data.

Today, air travel has become a routine that a life without it is unimaginable. The airline industry has altered the way in which individuals live and conduct business by reducing travel time and altering the concept of distance. However, the airline sector exists in a very strong competitive market. In recent years, the airline industry has been witnessing an industry-wide shakedown, which will have broad effects on the industrys trend toward growing domestic and international services.

The customer analytics engagement helped the client enhance the customer satisfaction levels by using multiple optimization techniques in order to generate insights on factors including marketing costs and competitors impact on their customers.

This customer analytics solution provided benefits that helped the client to:

  • Roll out various dashboards which represented customer satisfaction at the airport, region, sub-region, and driver level in a user-friendly manner
  • Measure customer satisfaction and generate useful insights
  • To know more about the benefits of Quantzigs customer analytics solutions, speak to an expert

This customer analytics solution offered predictive insights on:

  • Decreasing attrition by accurately projecting customers most likely to churn
  • Increasing customer loyalty
  • To gain relevant insights and understand the scope of our analytics engagement, request a proposal

About Quantzig

Quantzig is a global analytics and advisory firm with offices in the US, UK, Canada, China, and India. For more than 15 years, we have assisted our clients across the globe with end-to-end data modeling capabilities to leverage analytics for prudent decision making. Today, our firm consists of 120+ clients, including 45 Fortune 500 companies. For more information on our engagement policies and pricing plans, visit:

Anirban Choudhury
Marketing Manager
+1 630 538 7144
UK: +44 208 629 1455

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