ComEd Customers to See How Grid Improvements Deliver Improved Reliability

To help residential customers see the real impact of ComEds electric grid investments on their electric service, the company is providing them with their own personalized reliability reports.

These reports summarize the percentage of time customers received power over the course of the prior year, as well as the number of outages experienced, if any. Customers will be able to compare this information with the previous year, as well as the percentage of time power was available for their municipality and for all customers across the communities ComEd serves.

In 2011, ComEd embarked on a multiyear, $2.6 billion effort to upgrade the electric grid. The result is a smart grid that continues to deliver significantly fewer and shorter power outages for northern Illinois residents and businesses.

When we began work to improve the grid, we made a commitment to improve the reliability of customers electric service, said Terry Donnelly, president and chief operating officer of ComEd. With ComEds reliability improving more than 60 percent since 2012, were pleased to help customers understand how our overall performance translates to their service individually.

Residential customers will receive a report if they were customers of record at their current location as of Jan. 1, 2018, and have not stopped service with ComEd by the time they receive their March 2019 bill. Customers who receive their bills electronically will receive an email link to their report, along with their electronic bill.

For information on what ComEd is doing to improve reliability, visit

ComEd is a unit of Chicago-based Exelon Corporation (NYSE: EXC), a Fortune 100 energy company with approximately 10 million electricity and natural gas customers “ the largest number of customers in the U.S. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the states population. For more information visit and connect with the company on Facebook, Twitter, Instagram and YouTube.

ComEd Media Relations