Celebrating its 20th year in business, Alorica Inc., a global leader in customer experience solutions, announced today it has been recognized for its customer service excellence with three honors at the 13th annual Stevie Awards for Sales & Customer Service, one of the worlds leading business awards programs.
Alorica earned awards in three categories:
- Customer Service or Call Center Consulting Practice of the Year “ GOLD “ Transitioning employees from an in-house environment to an external services provider can be daunting, but Aloricas unique methodology, which helps navigate cultural expectations, comply with regulations and optimize processes for greater efficiency, aims to achieve mutual success.
- Customer Service or Call Center Training Practice of the Year “ SILVER “ In the contact center environment, change is the only constant. As customers become increasingly tech-savvy and expect greater interaction with, and support from, their favorite brands, its imperative to develop a workforce that exceeds expectations. Alorica does just that through microlearning, advanced analytics and modern technology.
- Contact Center or Customer Service Outsourcing Provider of the Year “ BRONZE “ Alorica is constantly innovating, questioning and discovering new ways to make lives better. In 2018 we achieved great success as a business including worldwide growth in the U.S., Asia, Latin America and the Caribbean and investments in technology to create more value for clients.
Were honored to be recognized for our excellence in customer service through the Stevie Awards, said Greg Haller, Chief Operating Officer at Alorica. As an industry leader in this space, Alorica continues to mine new opportunities to deepen relationships and align client needs with our innovative capabilities. These accolades are a testament to the success weve had in building strategic partnerships that maximize our clients businesses.
The Stevie Awards for Sales & Customer Service are the worlds top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the worlds leading business awards programs, including the prestigious American Business Awards and International Business Awards.
More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this years competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
Alorica is a global leader in customer experience solutions. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactionsat every touchpointacross voice, chat and social. Leveraging innovative technologiesincluding intelligent automation and a comprehensive analytics suitewe support the worlds most respected brands with the talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class servicesfrom customer care to financial solutions and digital servicesto clients across industries of all kinds, many of whom are on the Fortune 500. Celebrating our 20th anniversary this year, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.