Today, Alorica Inc., the worlds leading provider of customer interactions, announced its continued growth in Mexico, adding a fifth site in the country, located in Puebla, and the creation of more than 1,500 jobs across all contact centers in the region. This strategic expansion accommodates growing demand for business process outsourcing (BPO) services in Latin America and the Caribbean.
As we looked to expand our Latin America operations and open a new site to support the growth and success in the region, we immediately thought of Puebla, said Miro Batista, President of Latin America and the Caribbean at Alorica. This community is home to nearly 350 higher education institutions, where were able to hire graduates with degrees in business, economics, finance and accounting. We are appreciative toward the Mexican government and the cities of Guadalajara, Mexico City and Puebla for their support of our business, our new employees in the area and the clients we serve. Were also pleased to be able to invest in these communities by hiring locals and building our infrastructure in these places.
The new Alorica Puebla site, located in Plaza America, Juan Pablo II and Calle 53 Pte. has already brought on 200 employees and is supporting one of the largest online retailers in the world. By the end of the year, the site expects to hire an additional 600 employees. The 41,000 square-foot, state-of-the-art facility features an employee lounge, health clinic, game room and easy access to public transportation. Eligible Alorica employees can also take advantage of competitive benefits, including free health and life insurance, on-site medical attention, meal allowance, savings fund, an on-site study room and incentive bonuses. In addition, Alorica has invested in various education and training programs, including Alorica Academya six-week program available to company leaders that teaches skills related to the industry and aligns with Aloricas Key Performance Indicators (KPI).
Our city offers the whole package “ an educated, talented workforce, low business costs and high quality of life. Puebla is a very attractive location for growing companies like Alorica, said Jaime Oropeza Casas, Secretary of Labor, Competitiveness and Economic Development. Im proud that they have chosen our city as a headquarter for growthits yet another example of the economic development were cultivating, and the positive, measurable impacts it has on the city.
With more than 17 years of experience in the region, Alorica Latin America and the Caribbean is guided by Miro Batistaan industry veteran who not only has a deep understanding of the regions BPO landscape, but was recently named 2018 Nearshore Executive of the Year at the Nexus Illuminate Awards. Supporting Miro is Juan Etchegoimberry, Division Vice President of Operations who oversees all sites in Mexico and Noemi Cortez, Site Director of Aloricas Puebla operations.
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In total, Alorica operates five contact centers in Mexico, including three in Guadalajara, one in Mexico City, and now in Puebla, currently employing more than 3,000 people in the country. There are 500 positions open among the sites in Guadalajara and 400 positions are now available at the Alorica Mexico City location. Services offered at these sites consist of customer care, financial solutions, digital services, revenue generation and omni-channel solutions. All of these capabilities are supported in multiple languages, such as English, Spanish, French and Portuguese.
Offering a wide array of capabilities in Latin America and the Caribbean, Alorica provides its U.S. clients a cost advantage and geographical flexibility that delivers redundancy from a business continuity perspective. Physical proximity, along with a cultural similarity to the U.S., enhances the benefits offered by the Latin American and Caribbean workforce. Alorica also supports in-country brands, delivering solutions to streamline operations, drive innovation and enhance ROI, by a workforce that understands the culture and needs of the Mexican consumer.
Those interested in applying for a position at any of the five sites in Mexico, please visit www.AloricaLATAM.com. Additionally, to learn more about our cost-effective and multilingual nearshore capabilities, visit our website here.
Alorica is the worlds largest provider of customer experiences to North American consumers. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactionsat every touchpointacross voice, chat and social. Leveraging innovative technologiesincluding intelligent automation and a comprehensive analytics suitewe support the worlds most respected brands with the talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class servicesfrom customer care to financial solutions and digital servicesto clients across industries of all kinds, many of whom are on the Fortune 500. Founded nearly 20 years ago, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.
Maria Amor, 305.548.8722
Sunny Yu, 949.527.4645
Inc. – Latin America and Caribbean
Indira Doyen, +507.6070.8020