SANTANDER CASE STUDY
Santander UK is one of the leading personal financial services companies and one of the largest providers of mortgages and savings in the UK. Santander has consistently delivered strong financial results with profits and revenues that are balanced by strict cost-management and responsible lending. This has enabled the company to be one of the most efficient financial service providers in the UK. The combination of Santander’s retail and corporate banking presence is a powerful one: with a distribution capability across its Retail branches and Corporate Business Centres; combined with a broadening commercial product range.
In 2013, Santander presented TALL Security Print Limited, a member of the TALL Group of Companies, with a Logistics Management Supplier Award. TALL Security Print was one of only seven key suppliers to receive the award in recognition of the high levels of service, quality and performance delivered over the past 12 months. The award was presented at an annual awards event held by Geoban, the Santander-owned operating company responsible for the organisation’s call centres, technology, back office and logistics services. The award solidifies TALL Security Print’s relationship with the financial services provider, building on a trusted working relationship, which stemmed from success working with Alliance & Leicester and Girobank previously.
A LONG AND SUCCESSFUL PARTNERSHIP
During a long and successful journey, TALL Security Print has evolved its services, processes and technologies to support firstly Girobank, then Alliance & Leicester, and now Santander, to become the award-winning partner it is today:
At the inception of TALL Security Print in 1991, Girobank awarded the company a share of the requirements for personalised Business Deposits Slips; Giro Cheques were also printed for Girobank’s own cheque issuance.
Upon Alliance & Leicester’s acquisition of Girobank, the company continued to source Business Deposits, adding Alliance & Leicester Building Society branch cheques to list of services provided by TALL Security Print. These were shipped in bulk to Leicester for onward distribution to branches.
In, 2008, Santander acquired Alliance & Leicester. Following a tender process, TALL Security Print becomes the sole outsourced supplier of Business Deposits. Geoban (within Santander) takes control of sourcing and supplier management.
Over one million documents per month are being shipped on a daily basis. Business customers being serviced include Boots, Dairy Crest, Greene King, Marston’s and local councils.
In 2011, Santander asks TALL Security Print to manage its savings passbook requirements (300,000 passbooks per year). Furthermore, Branch ‘Lodgement Slips’ – credit slips that enable each Santander bank branch to reconcile and ‘deposit’ cheques received at the end of each day – are sourced from TALL Security Print.
Later in 2011, TALL Security Print installs a dedicated Santander Bank Branch Customer Service helpline to support Passbook and Lodgement Slip order/query/distribution needs.
Most recently, TALL Security Print developed and implemented unique processing software for Santander, which slashes order-processing times from 3 days to 3 hours. Features include: streamlining data input; managing order through to dispatch; data preparation; validation; print ready files; production tracking through Shop Floor Data Capture; despatch label generation; invoice files; and record keeping and daily management information reporting.
Julian Myers, Director of Logistics at Santander commented: “We are fully committed to working with trusted suppliers who can make ongoing service improvements to support Geoban and the banking operation as a whole. TALL Security Print has performed particularly well during the past 12 months and demonstrated impressive levels of service delivery that has added value to our business. The company is fully deserving of its award. TALL Security Print has a long and illustrious history working with not only Santander, but also our predecessors. Over the decades, it has continued to evolve and innovate in order to provide the industry with highly-efficient, market-leading services.”