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Banking News, Analysis , Opinion and Review

The next big revolution in retail banking is sitting in the palm of your hand

Vineet Vijh, senior engagement director, Unisys

Retail banking is changing through many external forces. The on-going global financial crisis has impacted the regulation surrounding the banking industry, but there are other factors changing the environment banks find themselves operating in. One of the key catalysts for change is mobile

Last Updated on Thursday, 16 May 2013 07:46

Must a beautiful bank have a beautiful purpose?

Tony Allen, Dragon Rouge

Peter Drucker suggested that while profit is a measure of the validity of a business, “it is not the explanation, cause, or rationale of business and business decisions”.

In our book, Business is Beautiful we encountered a challenge; could we justifiably feature a leading

Last Updated on Monday, 06 May 2013 11:20

Innovation and IT – why banks and IT vendors are beginning to work together

Hans Tesselaar, executive director, BIAN, Banking Industry Architecture Network

Banking IT systems are too complex, and the bigger the bank, the more likely it is that this bank will fail to succeed. These were the key findings from research released by Gartner last month. The analyst house identified the

Last Updated on Tuesday, 14 May 2013 14:03

COREP from Europe: It’s The Final Countdown

For the majority of smaller banks and the bulk of UK building societies, the imminent arrival of COREPpresents significant challenges, as the majority haven’t previously had to work at this level of reporting complexity before. The key issue is that COREP is a task for now, warns Amanda Hartshorne, Principal

Last Updated on Thursday, 02 May 2013 05:34

Operational Risk Enters the Spotlight

by Ken Hartlage, Head of Corporate Development at Information Mosaic

“Operational risk is the common link between several headline events (e.g. UBS rogue trader, MF Global, Global Payments, LIBOR manipulation, HSBC AML events, JP Morgan synthetic credit transaction losses, Standard Chartered AML events, and Knight Capital). These events underscore the

Last Updated on Monday, 08 April 2013 06:41

No ‘digital banking’ in the mind of the consumer - just improved service

David Webber, managing director, Intelligent Environments

BT recently released some research, surveying adults from across the UK, Spain, Hong Kong, France and Germany, to explore how these consumers view their digital banking services. The results of this survey led a few articles to conclude that the ‘vast majority of

Last Updated on Friday, 12 April 2013 12:21

QoE certification for banking services? Not such a bad idea after all…

Says Tim Cruddas Spirent Communications

Dear CEO
We regret to inform you that your bank has failed its yearly MOT test on the following counts:

Speed and continuity of Internet banking
Slow and opaque telephone call handling system
Excessive delay in cash transfers and bill payment

For full details see

Last Updated on Wednesday, 27 March 2013 13:40

PINning the future on biometrics – the potential of biometric technology in retail banking

By Ian Byrne, Director of Banking UK&I, Wincor Nixdorf

There is no doubt that this is a challenging time for retail banks. Adding to the stress of economic uncertainty is the fact that financial organisations also face the threat of cybercrime. Security is not a new topic in banking

Last Updated on Wednesday, 27 March 2013 13:38